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- Tasks: Lead a team to provide top-notch patient services in prosthetics and orthotics.
- Company: Join Steeper Group, a leader in innovative healthcare solutions.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is a plus.
- Other info: Be part of a century-old company dedicated to innovation and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We currently have a vacancy for a motivated team player to join our company as a Patient Services Coordinator Team Lead working within the Prosthetic & Orthotic department at the Royal National Orthopaedic Hospital, Stanmore. The successful candidate will assist in the organisation of the patient service team, reporting into the combined service manager, to provide first‑class customer service and comprehensive administration services to ensure the procurement and delivery of a well‑coordinated busy service.
Duties & Responsibilities
- Act as team lead for patient service coordinators and stores administration for both Prosthetic and Orthotic departments.
- Oversee procurement for the department, including high‑value items and the loaner process, and lead on stock control and patient item requirement in line with NHSSC project.
- Support the combined service manager with ad‑hoc duties and new processes introduced.
- Deal with enquiries from other staff, customers or suppliers quickly and efficiently, including administration of private care patients with prosthetics.
- Report problems or delays from suppliers to the branch manager and ensure accurate management and recording of all service material consumed during normal branch operations.
- Carry all warranty and crediting paperwork and prepare paperwork for invoicing, keeping the work in progress to an absolute low at all times and ensuring the team is aware of any outstanding orders and communicating this across the team.
- Analyse and bring about improvements in processes and working practices.
- Log and maintain the NCR process – including reporting into central manufacturing and liaising with the technical team in house and Leeds.
- Support the clinical team in achieving highest levels of own product usage.
- Adhere to Steeper's values at all times, create a positive and collaborative working environment and support the business to achieve departmental objectives and targets.
How to Apply
To apply, please complete an application form and submit your CV below or download an application form and email [emailprotected]. Due to the high volume of applications, we anticipate we will receive for this role and in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.
About Steeper
Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products. We are a true leader in our market, having grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products, uniquely combining age‑old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together, by delivering innovative prosthetic, orthotic and accessible technology products and services.
Patient Services Team Leader in Stanmore employer: Steeper Inc.
Contact Detail:
Steeper Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Team Leader in Stanmore
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Steeper through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Steeper’s values and recent projects in prosthetics and orthotics. Show us that you’re not just another candidate but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and customer service. We want to see how you handle challenges and support your team, so be ready to share specific examples!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with the team.
We think you need these skills to ace Patient Services Team Leader in Stanmore
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Services Team Leader role. Highlight any relevant experience in customer service, administration, or team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in the Prosthetic & Orthotic department and how you can contribute to our mission of creating life’s turning points.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so make sure you communicate your qualifications without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status with us!
How to prepare for a job interview at Steeper Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Team Leader. Familiarise yourself with the specifics of the Prosthetic & Orthotic department and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a team lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved processes, and be ready to share how you can create a positive and collaborative working environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle enquiries efficiently. Think of scenarios where you've dealt with difficult situations or delays, and explain how you resolved them while maintaining excellent customer service.
✨Align with Company Values
Steeper values collaboration and innovation. Research their mission and values, and be prepared to discuss how you embody these principles in your work. Showing that you resonate with their vision will set you apart as a candidate who truly fits their culture.
