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- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Join Steeper Group, a leader in prosthetics and accessible technology.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a real difference in people's lives through innovative technology.
- Qualifications: 1-2 years of IT support experience and excellent customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an IT Support Technician to join our existing team at our Head Office in Leeds. This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.
Your Duties and Responsibilities:
- To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
- To log all calls on the ITSM system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Support users in the use of computer equipment by providing necessary training and advice.
- Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.
- Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.
- To allocate more complex service issues to the relevant IT Support team member.
- Raise any security concerns to the IT Project & Support Team Lead.
- Maintain reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Managing IT Stock – Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date.
- Setting up and configuring new laptops, desktops & mobile devices.
- Installing authorised software to laptops, desktops & mobile devices.
- Configure/maintain computer systems, networks and peripherals as instructed.
- Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required.
- If required undertake trips to other sites/data centre including staying overnight where appropriate.
- Be willing to undertake reasonable unpaid overtime.
- Any other duties as requested by the IT Project & Support Team Lead.
- Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans.
Required Skills and Experience:
- Windows desktop support and administration.
- Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones.
- Active Directory user account creations, password resets and group management.
- Office 365 User account creations, group management, licence management.
- Exceptional Customer Service skills.
- Confidence in dealing with users of varying levels both face to face and over the phone.
- Experience working within IT service delivery, either at an MSP or providing internal IT Support.
- Excellent troubleshooting and problem-solving skills.
- Excellent ability to transfer knowledge within a team.
- Basic networking awareness – DHCP, DNS, WAN/LAN Troubleshooting.
Desired but not Required Skills:
- Level 2 – 3 IT Qualification or equivalent demonstrable experience.
- CompTIA A+ or similar training.
- CompTIA Network+ or similar training.
- Microsoft 365 Fundamentals.
- ITIL Foundation Certification.
- Windows Server administration.
- Basic awareness of cybersecurity and service desk processes (ITIL Foundation).
- Full UK Drivers licence.
How to Apply:
We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email hr@steepergroup.com. Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.
By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company.
About Steeper:
Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.
IT Support Technician in Leeds employer: Steeper Inc.
Contact Detail:
Steeper Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Leeds
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot a printer issue or assist a user with a software problem. Being ready to demonstrate your problem-solving skills can really set you apart!
✨Tip Number 3
Show off your customer service skills! Remember, as an IT Support Technician, you'll be dealing with users of all levels. Practise explaining technical issues in simple terms and be ready to showcase your patience and communication skills during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. So, get that CV in and let’s get you on board!
We think you need these skills to ace IT Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any hands-on work with desktops and networks. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves a lot of user interaction, emphasise your exceptional customer service skills. Share examples of how you've helped users in the past – we love a good story!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Steeper Inc.
✨Know Your Tech
Brush up on your knowledge of Windows desktop support, Active Directory, and Office 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant certifications like CompTIA A+.
✨Customer Service is Key
Since this role involves a lot of user interaction, prepare examples that showcase your exceptional customer service skills. Think about times when you resolved user issues effectively and how you maintained a positive attitude under pressure.
✨Demonstrate Team Spirit
This position requires working closely with the IT Support team. Be prepared to talk about your experience collaborating with others, sharing knowledge, and how you handle escalations or complex issues within a team setting.
✨Stay Current with IT Trends
Show your enthusiasm for the IT field by discussing recent trends or technologies you've been following. This demonstrates your commitment to personal development and staying updated, which is crucial in a fast-paced environment like IT support.