Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to handle customer enquiries and ensure smooth operations.
- Company: Steeper Group, a leader in orthotics and prosthetics with over 100 years of experience.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 22000 - 26000 £ per year.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site. In this role you will carry out duties to ensure the efficient day‑to‑day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Your Duties and Responsibilities:
- Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
- Work towards team’s set KPI’s
- Report any customer issues or order delays to the team leader
- Action daily reports and flag any anomalies
- Follow all standard operating procedures and advise of incorrect or missing information
- Ensure queries are actioned and sent to relevant clinics
- Support team members
- Support with any ad‑hoc duties
What we are looking for:
- Excellent communication skills, both written and verbal
- Ability to multitask
- High attention to detail
- Willingness to learn
Education, Training and Experience Requirements:
- Experience in a customer‑facing role
- Experience in Microsoft packages
- GCSE in English Language (A‑C or 4+)
How to Apply:
We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email careers@steeper.com. Due to the high volume of applications, we anticipate we will receive many applications for this role; in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application. By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company.
What’s In It For You?
About Steeper: Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age‑old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.
Not The One For You? Check out our current opportunities – we may have the perfect role for you.
Customer Service Administrator - Orthotics in Leeds employer: Steeper Inc.
Contact Detail:
Steeper Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Orthotics in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steeper. Understand our values and what we stand for in the orthotics field. This will help you connect with the team and show that you're genuinely interested in being part of our mission.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or resolve issues quickly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! Whether it's in your interview or during follow-up conversations, make sure to express yourself clearly and confidently. Remember, as a Customer Service Administrator, you'll be the voice of Steeper, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and keen to join our team. So, get that application in and let’s make some turning points together!
We think you need these skills to ace Customer Service Administrator - Orthotics in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our Orthotics team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit for us. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep everything organised. We can’t wait to hear from you!
How to prepare for a job interview at Steeper Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator in Orthotics. Familiarise yourself with common customer service scenarios and how they relate to orthotic products. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to communicate effectively, both verbally and in writing.
✨Be Ready to Multitask
The job requires multitasking, so think of instances where you've juggled multiple responsibilities. During the interview, share these experiences to highlight your organisational skills and ability to prioritise tasks under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company's approach to customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.