Customer Service Administrator in Leeds

We have an exciting opportunity for a Customer Service Administrator to join our existing team at our Head Office in Stourton, Leeds.

Your Duties and Responsibilities:

• Process orders for products in line with company procedures
• Ensure all processes are completed on time in accordance with daily departmental workflows
• Handle customer enquiries and resolve issues via telephone and email in a professional manner
• Monitor end-to-end order delivery to ensure timely fulfilment
• Proactively communicate any order delays to customers
• Run stock allocations throughout the day to ensure product availability for orders
• Liaise with Procurement and Manufacturing teams to ensure backorder delivery information is current and accurate
• Process customer returns and credits in line with company policies
• Manage and process loan and trial orders efficiently
• Other duties as required

What we are looking for:

• Excellent communication skills, both written and verbal
• Ability to multitask
• High attention to detail
• Willingness to learn

Education, Training and Experience Requirements:

• Experience in a customer-facing role
• Experience in Microsoft packages
• GCSE in English Language (A-C or 4+)

How to Apply:

We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email hr@steepergroup.com. Due to the high volume of applications, we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.

By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company

About Steeper

Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products.

We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age‑old craft skills with the latest innovations in manufacturing and materials.

Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.

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