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- Tasks: Support our Orthotics team by resolving customer enquiries and ensuring smooth operations.
- Company: Join Steeper Group, a leader in prosthetics and orthotics with over 100 years of innovation.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while building your career in customer service.
- Qualifications: Strong communication skills and a willingness to learn; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds, based on site. In this role you will carry out duties to ensure the efficient day‑to‑day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Your Duties and Responsibilities:
- Review, resolve and respond to enquiries and issues in a timely and professional manner via email and telephone
- Work towards team's set KPI’s
- Report any customer issues or order delays to the team leader
- Action daily reports and flag any anomalies
- Follow all standard operating procedures and advise of incorrect or missing information
- Ensure queries are actioned and sent to relevant clinics
- Support team members
- Support with any ad‑hoc duties
What we are looking for:
- Excellent communication skills, both written and verbal
- Ability to multitask
- High attention to detail
- Willingness to learn
Education, Training and Experience Requirements:
- Experience in a customer‑facing role
- Experience in Microsoft packages
- GCSE in English Language (A‑C or 4+)
How to Apply:
We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email careers@steeper.com. Due to the high volume of applications, we anticipate we will receive many applications for this role; in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.
What's In It For You?
About Steeper: Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age‑old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.
Not The One For You? Check out our current opportunities – we may have the perfect role for you.
Customer Service Administrator - Orthotics employer: Steeper Inc.
Contact Detail:
Steeper Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Orthotics
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steeper and our Orthotics team. Understanding our values and what we stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills clearly, especially your customer service background.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate effectively. Use examples from your past roles to highlight how you’ve resolved customer issues or worked as part of a team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Administrator - Orthotics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our Orthotics team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. Remember, we’re looking for someone who can connect with our customers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Steeper Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Steeper Group and its history in orthotics. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled enquiries. Practising clear and concise responses will demonstrate your ability to communicate well, both verbally and in writing.
✨Demonstrate Your Multitasking Ability
In this role, you'll need to juggle multiple tasks. Think of specific instances where you successfully managed several responsibilities at once. Be ready to discuss how you prioritised tasks and maintained attention to detail, as this will highlight your capability to thrive in a busy environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, or the training process. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your expectations.