At a Glance
- Tasks: Join our team to manage customer enquiries and ensure smooth operations daily.
- Company: Steeper Group is a leading provider of orthotic and prosthetic solutions with over 100 years of experience.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and the chance to make a real impact.
- Other info: Apply now to join a dynamic team and help shape the future of accessible technology!
- Why this job: Be part of a mission-driven company that transforms lives through innovative technology and exceptional service.
- Qualifications: Must have excellent communication skills, multitasking ability, and experience in a customer-facing role.
The predicted salary is between 28800 - 43200 € per year.
We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds.
Your Duties and Responsibilities:
- Carry out duties to ensure the efficient day-to-day running of the Customer Services department in line with departmental processes and procedures.
- Review, resolve, and respond to enquiries and issues in a timely and professional manner via email and telephone.
- Work towards team-set KPIs.
- Report any customer issues or order delays to the team leader.
- Action daily reports and flag any anomalies.
- Follow all standard operating procedures and advise of incorrect or missing information.
- Ensure queries are actioned and sent to relevant clinics.
- Support team members.
- Support with any ad-hoc duties.
What we are looking for:
- Excellent communication skills, both written and verbal.
- Ability to multitask.
- High attention to detail.
- Willingness to learn.
Education, Training, and Experience Requirements:
- Experience in a customer-facing role.
- Experience in Microsoft packages.
- GCSE in English Language (A-C or 4+).
How to Apply:
To apply, please complete an application form and submit your CV. Alternatively, download an application form and email it to hr@steepergroup.com. Due to the high volume of applications, if you have not heard from us within 14 days, we regret to inform you that your application was unsuccessful.
Customer Service Admin in Leeds employer: Steeper Inc.
Steeper Group is an exceptional employer, offering a supportive work culture that values teamwork and innovation at our Head Office in Leeds. Employees benefit from opportunities for personal and professional growth within a company dedicated to making a meaningful impact in the lives of individuals through cutting-edge orthotic and prosthetic solutions. Join us to be part of a passionate team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin in Leeds
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Steeper Group. Understanding our orthotic solutions will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves responding to customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your previous experience where you successfully managed multiple responsibilities. This will highlight your capability to handle the fast-paced environment of the Customer Service department.
✨Tip Number 4
Research common customer service KPIs and be ready to discuss how you have met or exceeded these in past roles. This knowledge will demonstrate your understanding of performance metrics and your commitment to achieving team goals.
We think you need these skills to ace Customer Service Admin in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills and any experience with Microsoft packages, as these are key requirements for the position.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the duties and responsibilities mentioned in the job description. Mention your ability to multitask and your attention to detail, providing examples from previous roles.
Show Enthusiasm for Learning:In your application, express your willingness to learn and adapt. This is important for the role, so share any experiences where you successfully learned new skills or processes.
Follow Application Instructions:Ensure you complete the application form as instructed. If submitting via email, double-check that all required documents are attached and that your email is professional and concise.
How to prepare for a job interview at Steeper Inc.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice clear and professional responses.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks efficiently. Share examples from your past experiences where you successfully managed several responsibilities at once. This will show that you can handle the fast-paced environment of the Customer Services department.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position. Prepare to discuss how you ensure accuracy in your work, whether it's through double-checking reports or following standard operating procedures. Providing specific examples will strengthen your case.
✨Demonstrate Your Willingness to Learn
The company values a willingness to learn, so express your enthusiasm for personal and professional development. Mention any relevant training or courses you've undertaken, and be ready to discuss how you adapt to new processes or technologies.
