Receptionist Administrator

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a Receptionist and Administrator to join our existing team at The London Prosthetic Centre in Chessington. The Role: Reception, administration for LPC Clinical background ideal but not essential Arabic speaker preferable but not essential Responsibilities To provide a high standard of administrative/reception service to the patient, clinic in a fast paced environment. To work as part of the multi-disciplinary team both within the wider Prosthetic and Silicone Service Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Quality input of data and record management to be implemented Exemplary leader in health, safety and environmental behaviour and performance Maintain records of parts received Consistently update PPS and X3 on notes, orders and patient details for LPC Meet and greet patients, providing an efficient and courteous service with refreshments New patients to fill out patient information forms and GDPR on tablet provided Process purchase orders and returns Ecal and X3 required for LPC Input all patient details on PPS and other Systems Diarise dates and send reminders of component that require servicing with manufacturers. Update records To arrange courier and shipping to patients and manufacturers as per line managers requirements Attend Monday WIP meeting with all team members Daily & weekly patient appointment reminders Create invoices for consultations and send for payment prior to appointment Liaise with finance on payments received and allocate on X3 Place orders for MPK servicing component loaners only Create job sheets on X3 based on info provided by Patient Coordinator Allocate all parts received on X3 from info provided by workshop Maintain a safe working environment, reporting incidents, accidents, complaints Understand the need to maintain and respect patient confidentiality The above details are not exclusive or exhaustive and you may be called on, from time to time, to perform other tasks as directed by your manager to ensure the smooth and efficient running of the department What we are looking for: IT proficiency – Basic to intermediate computer literacy and experience with Microsoft Office Experience in reception/administrative role Frontline experience with strong people skills Good administrative skills Must have good communication and interpersonal skills What we offer in return: Competitive salary Incremental holiday allowance (rising with service) Employee discount platform Employee Assistance Programs Refer a friend incentive Cycle2work scheme Continuous professional development plans with internal and external training and courses available