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- Tasks: Manage export shipments and ensure smooth customer service operations.
- Company: Join Steeper Group, a leader in innovative prosthetic and assistive technology.
- Benefits: Enjoy competitive salary, flexible working, and continuous professional development.
- Other info: Dynamic team environment with excellent support and training opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in import/export and proficiency in Microsoft Office required.
The predicted salary is between 36000 - 60000 £ per year.
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for an Export and Customer Service Administrator to join our existing team at our Head Office in Stourton, Leeds.
The Role: In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.
Responsibilities:
- Manage export shipments including processing export documentation according to LC requirements
- Manage LC Drawdown documents
- Create commercial invoices and packing lists
- Complete any additional documentation required for export shipments including the generation of certificates of Origin and other Embassy documents as required
- Have a full understanding of country specific requirements including documentation requirements by country: legislation processes and charges etc
- Proactively monitoring End to End delivery
- Daily management of the back-order report from X3
- Regular contact with Sales Managers, Branches and internal customers for updates on order and stock progress.
- Inputting orders for Prosthetic Products as per procedures
- Build positive relationships with internal and external customers which facilitate open communication of successes and problems and hence continuity of business
- Other duties as required
What we are looking for:
- Experience in Import/Export is essential
- Experience of Processing Chamber of Commerce and Embassy documents as required.
- Experience in dealing with Export Licenses
- Knowledge of Sanction restrictions advantageous but ongoing training will be given
- Experience in Microsoft office suite is essential
- Experience with Sage X3 advantageous but not essential as training will be given
- Knowledge of Incoterms and letters of credit
- DG trained in Lithium Batteries – advantageous but not mandatory as training will be given
What we offer in return:
- Competitive salary
- Incremental holiday allowance (rising with service)
- Free parking
- Canteen onsite
- Employee discount platform
- Employee Assistance Programs
- Qualification support
- Flexible working
- Refer a friend incentive
- Cycle2work scheme
- Subscription and registration fees paid e.g. HCPC
- Continuous professional development plans with internal and external training and courses available
Export and Customer Service Administrator employer: Steeper Group
Contact Detail:
Steeper Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export and Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Steeper Group or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching Steeper Group's products and services. Knowing their vision and how you can contribute will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining the amazing team at Steeper Group!
We think you need these skills to ace Export and Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export and Customer Service Administrator role. Highlight your experience in import/export and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our vision at Steeper Group. Keep it concise but impactful, and let your personality show!
Showcase Relevant Experience: When filling out your application, be sure to showcase any specific experiences related to export documentation, customer service, or using software like Sage X3. We love seeing how your past roles have prepared you for this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Steeper Group
✨Know Your Stuff
Make sure you brush up on your knowledge of export processes and documentation. Familiarise yourself with terms like LC requirements, Incoterms, and the specific documentation needed for different countries. This will show that you're serious about the role and understand the industry.
✨Showcase Your Experience
Be ready to discuss your previous experience in import/export and customer service. Prepare examples of how you've managed shipments or dealt with documentation in the past. This will help demonstrate your capability and fit for the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Steeper Group and share your enthusiasm for creating positive relationships with customers. This can set you apart as someone who values teamwork and communication.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.