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For Companies At a Glance
- Tasks: Process customer orders and manage workflows in a fast-paced environment.
- Company: Join Steeper Group, a leader in innovative assistive technology products.
- Benefits: Enjoy competitive salary, flexible working, and continuous professional development.
- Why this job: Make a real difference by ensuring customers receive top-notch service.
- Qualifications: Strong communication skills and ability to multitask in a dynamic setting.
- Other info: Great career growth opportunities and supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for a Customer Service Administrator to join our busy Customer Services team at our Head Office in Stourton, Leeds. This role is ideal for someone who thrives in a fast-paced, high volume manufacturing environment where priorities can shift quickly, and no two days are the same. You will play a key part in supporting the smooth flow of orders from placement through to delivery, ensuring customers receive an efficient, responsive and professional service at all times.
Working closely with Manufacturing, Procurement and internal departments, you will help manage changing demands, production constraints, and tight deadlines while maintaining high levels of accuracy and customer satisfaction.
The Role: Key Responsibilities
- Process customer orders accurately and in line with company procedures
- Manage multiple workflows simultaneously, ensuring deadlines are met within daily operational schedules
- Respond to customer enquiries via telephone and email in a professional, timely and solution-focused manner
- Monitor end-to-end order progress in a fast-moving manufacturing environment
- Proactively communicate any changes, delays or issues to customers
- Run stock allocations throughout the day to maximise product availability
- Liaise closely with Procurement and Manufacturing teams to obtain and update backorder and delivery information
- Process customer returns, credits, loan and trial orders in line with company policy
- Maintain accurate records within internal systems
- Support continuous improvement within the department
- Undertake additional duties as required
What We’re Looking For
- Excellent verbal and written communication skills
- Proven ability to work effectively in a fast-paced environment
- Strong multitasking and organisational skills
- High level of attention to detail
- Excellent time management and prioritisation abilities
- Resilient, adaptable and solutions-focused approach
- Positive, “can-do” attitude with a willingness to learn
Education, Training & Experience
- Previous experience in a customer-facing role within a manufacturing environment
- Competent in Microsoft Office packages
- GCSE English Language (Grade A–C or 4+)
- Experience using ERP systems (desirable)
- Experience in Export shipping procedures (desirable)
What We Offer
- Competitive salary
- Incremental holiday allowance (rising with service)
- Free on-site parking
- On-site canteen
- Employee discount platform
- Employee Assistance Programme
- Qualification support
- Flexible working options
- Refer-a-friend incentive
- Cycle to Work scheme
- Subscription and registration fees paid (e.g. HCPC)
- Continuous professional development with internal and external training opportunities
Customer Service Administrator employer: Steeper Group
Contact Detail:
Steeper Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Steeper Group. Understand their products and values so you can show how you fit into their vision of creating life’s turning points.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate that you can thrive in a fast-paced environment like the one at Steeper.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, who doesn’t love a direct approach?
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your customer-facing experience and any relevant achievements in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled customer enquiries or managed multiple tasks, showing off your problem-solving skills.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application is clear and professional. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Steeper Group
✨Know the Company Inside Out
Before your interview, take some time to research Steeper Group. Understand their products, values, and recent developments in the orthotic and prosthetic field. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Multitasking Skills
Since the role requires managing multiple workflows, prepare examples from your past experiences where you've successfully juggled various tasks. Highlight how you prioritised effectively and maintained accuracy under pressure.
✨Communicate Clearly and Professionally
As a Customer Service Administrator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common customer service scenarios to demonstrate your problem-solving skills during the interview.
✨Demonstrate a Solutions-Focused Mindset
Be ready to discuss how you've approached challenges in previous roles. Share specific instances where you identified issues and implemented solutions, showcasing your adaptability and positive attitude—qualities that are essential for this fast-paced environment.
