At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for users.
- Company: Join Steeper Group, a leader in innovative assistive technology products.
- Benefits: Competitive salary, flexible working, and continuous professional development.
- Other info: Exciting opportunity for growth in a dynamic team at our Leeds headquarters.
- Why this job: Kickstart your IT career with real-world experience in a supportive environment.
- Qualifications: 1-2 years of desktop support experience and strong customer service skills.
The predicted salary is between 27000 - 27000 € per year.
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for an IT Support Technician to join our existing team at our Head Office in Leeds on a 4-month fixed term basis with a salary of £9,000 (£27,000 FTE).
The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.
Responsibilities:
- To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
- To log all calls on the ITSM system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Support users in the use of Computer equipment by providing necessary training and advice.
- Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.
- Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.
- To allocate more complex service issues to the relevant IT Support team member.
- Raise any security concerns to the IT Project & Support Team Lead.
- Maintain reports and logs in line with departmental policy.
- Obtain quotes and process orders in line with departmental policy.
- Managing IT Stock – Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date.
- Setting up and configuring new laptops, desktops & mobile devices.
- Installing authorised software to laptops, desktops & mobile devices.
- Configure/maintain computer systems, networks and peripherals as instructed.
- Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required.
- If required undertake trips to other sites/data centre including staying overnight where appropriate.
- Be willing to undertake reasonable unpaid overtime.
- Any other duties as requested by the IT Project & Support Team Lead or IT Manager.
- Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans.
Skills and Experience Required:
- Windows desktop support and administration.
- Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones.
- Active Directory user account creations, password resets and group management.
- Office 365 User account creations, group management, licence management.
- Exceptional Customer Service skills.
- Confidence in dealing with users of varying levels both face to face and over the phone.
- Experience working within IT service delivery, either at an MSP or providing internal IT Support.
- Excellent troubleshooting and problem-solving skills.
- Excellent ability to transfer knowledge within a team.
- Basic networking awareness – DHCP, DNS, WAN/LAN Troubleshooting.
Beneficial Skills/Experience:
- Level 2 – 3 IT Qualification or equivalent demonstrable experience.
- CompTIA A+ or similar training.
- CompTIA Network+ or similar training.
- Microsoft 365 Fundamentals.
- ITIL Foundation Certification.
- Windows Server administration.
- Basic awareness of cybersecurity and service desk processes (ITIL Foundation).
- Full UK Drivers licence.
What we offer in return:
- Competitive salary.
- Incremental holiday allowance (rising with service).
- Free parking.
- Canteen onsite.
- Employee discount platform.
- Employee Assistance Programs.
- Qualification support.
- Flexible working.
- Refer a friend incentive.
- Cycle2work scheme.
- Continuous professional development plans with internal and external training and courses available.
Contract IT Support Technician employer: Steeper Group
Steeper Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Leeds, our Head Office provides a collaborative environment where IT Support Technicians can enhance their skills through continuous professional development and training opportunities. With competitive salaries, flexible working arrangements, and a range of employee benefits, we are committed to creating meaningful and rewarding careers for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Contract IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with professionals at Steeper Group. A friendly message expressing your interest can go a long way.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle specific user issues and be ready to share your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Steeper Group.
We think you need these skills to ace Contract IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in desktop support and customer service, as these are key for us at Steeper Group.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for IT support and how you can contribute to our mission. Share specific examples of how you've solved user issues or improved processes in previous roles.
Show Off Your Skills:Don’t forget to mention your technical skills! Include your experience with Windows desktop support, Active Directory, and any troubleshooting you've done. We love seeing candidates who are proactive and knowledgeable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Steeper Group!
How to prepare for a job interview at Steeper Group
✨Know Your Tech
Make sure you brush up on your Windows desktop support and basic troubleshooting skills. Be ready to discuss your experience with desktops, laptops, and printers, as well as any relevant software like Office 365. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Customer Service is Key
Steeper Group values exceptional customer service, so be prepared to share examples of how you've provided support in the past. Think about times when you went above and beyond to help a user or resolved a tricky issue. This will demonstrate your commitment to maintaining a high degree of customer satisfaction.
✨Show Your Team Spirit
This role involves working closely with the IT Support team, so highlight your ability to collaborate and communicate effectively. Share experiences where you’ve worked as part of a team, especially in resolving complex issues or managing workloads together. It’s all about showing that you can contribute positively to the team dynamic.
✨Stay Current with IT Trends
Being aware of the latest IT trends is crucial for this position. Before your interview, do some research on current technologies and best practices in IT support. Mentioning these during your conversation will not only impress your interviewers but also show that you're proactive about your professional development.
