At a Glance
- Tasks: Manage warranty claims and provide technical support for heavy machinery.
- Company: Join Steelwrist, a fast-growing innovator in excavator attachments.
- Benefits: Competitive salary, personal development opportunities, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for travel and training in Sweden.
- Why this job: Make a real impact in customer satisfaction and aftersales support.
- Qualifications: Technical knowledge of hydraulics and mechanics; experience in claims processing preferred.
The predicted salary is between 30000 - 40000 £ per year.
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide. Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support. With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and world-class aftersales is at the heart of it. We're expanding our UK team and looking for a detail-driven Aftermarket Support / Claims Specialist to play a key role in delivering fast, fair, and professional warranty & technical support across the UK & Ireland.
What you'll do:
- Efficiently assess, process, and administer warranty claims from dealers, service partners, and end customers — ensuring accuracy, fairness, and timely resolutions.
- Provide first-line technical and aftermarket support via phone, email, and occasionally in the field, helping diagnose issues with hydraulics, electrics, mechanics, and Steelwrist systems.
- Liaise closely with the Aftermarket Manager and our headquarters in Sweden to escalate complex cases and ensure consistent global standards.
- Support the smooth handling of spare parts orders and returns linked to claims and service activities.
- Contribute to continuous improvement of warranty processes, documentation, and dealer guidance to reduce repeat issues and increase customer satisfaction.
- Help deliver technical training and support materials to strengthen our growing dealer and service partner network.
- Build strong, trusted relationships with dealers and customers while representing Steelwrist’s values of responsiveness, simplicity, and speed.
The role at a glance:
- Office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
- Involves occasional national travel (UK & Ireland) for field support or training, plus potential trips to Sweden for product familiarisation.
- Full factory-based product training provided in Sweden.
- Phone, laptop, and iPad supplied.
Who we're looking for:
- Solid technical understanding of heavy machinery — good working knowledge of hydraulics, electrics, and mechanics (experience in plant, construction, agricultural, or automotive sectors is ideal).
- Previous experience in warranty claims processing, aftersales support, technical administration, or a similar role within a dealership, manufacturer, or OEM environment.
- Highly organised, accurate, and efficient — you thrive on managing multiple cases while maintaining a customer-first approach.
- Clear communicator who can explain technical matters simply and professionally, both internally and with dealers/customers.
- Pragmatic problem-solver with a proactive mindset, strong attention to detail, and the ability to work autonomously within a small, dynamic team.
- Aligned with our values: responsiveness, simplicity, and speed — you enjoy a fast-paced, results-oriented environment where hard work is balanced with fun and camaraderie.
What we offer:
- Competitive remuneration package (salary + benefits, depending on experience).
- The chance to play a vital role in building a high-performing aftersales function in our fast-growing UK subsidiary.
- Close collaboration with a knowledgeable and supportive team in the UK and Sweden.
- Real opportunities for personal development in a dynamic, innovative company.
- Varied and engaging work — combining technical support, process handling, relationship building, and industry exposure.
- A positive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re organised, technically minded, and passionate about delivering excellent customer support in the heavy equipment sector, this is a great opportunity to make a real contribution to a rapidly expanding business.
Apply today. Send your CV and a brief note on your experience with warranty claims or aftermarket support and why Steelwrist excites you.
Steelwrist UK – Unlocking excavator efficiency through world-class aftersales.
Steelwrist UK is looking for a Aftermarket Support & Claims Specialist employer: Steelwrist
Steelwrist UK is an exceptional employer, offering a dynamic work environment at our new headquarters in the picturesque Bourton-on-the-Water, Gloucestershire. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a culture of collaboration and innovation. Join us to be part of a fast-paced team that values responsiveness and customer satisfaction, while enjoying a competitive remuneration package and the opportunity to make a meaningful impact in the heavy equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Steelwrist UK is looking for a Aftermarket Support & Claims Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steelwrist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steelwrist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Steelwrist UK is looking for a Aftermarket Support & Claims Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steelwrist:Your cover letter is your chance to shine! Tell us why you want to work at Steelwrist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steelwrist!
How to prepare for a job interview at Steelwrist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
