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- Tasks: Provide expert technical support and training for dealers and customers across the UK & Ireland.
- Company: Join Steelwrist, a fast-growing leader in excavator attachments with a vibrant culture.
- Benefits: Competitive salary, company vehicle, and opportunities for travel and training in Sweden.
- Other info: Dynamic work environment with real career development and a supportive team culture.
- Why this job: Make a real impact in customer success while working with cutting-edge technology.
- Qualifications: Strong technical knowledge in heavy machinery and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide. Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support. With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and aftersales excellence is at the heart of it. We are now expanding our UK team and seeking an Aftermarket Manager to own technical support, dealer enablement, and customer success across the UK & Ireland.
What you’ll do:
- Deliver expert technical support (phone, email, and field-based) to dealers, service partners, and end customers — troubleshooting hydraulics, electrics, mechanics, and tiltrotator/quick coupler systems.
- Manage on-site issue resolution, primarily through our trusted dealer/service network, with direct hands-on support when needed.
- Plan and deliver high-impact technical training to strengthen our dealer and service partner capabilities.
- Assess, process, and report warranty claims efficiently and fairly.
- Serve as the key technical link between Steelwrist UK and our headquarters/production in Sweden — including attending periodic service meetings in Rosersberg.
- Build and nurture long-term, trusted relationships with dealers, service partners, and customers nationwide.
- Represent Steelwrist at key industry exhibitions and events across the UK.
The role at a glance:
- Primarily office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
- Involves regular national travel (UK & Ireland) + occasional trips to Sweden for training/product meetings.
- Full factory-based product training provided in Sweden.
- Company vehicle, phone, laptop, iPad supplied.
Who we’re looking for:
- Solid technical foundation in heavy machinery — strong knowledge of hydraulics, electrics, and general mechanics (plant, construction, agricultural, or automotive sectors ideal).
- Proven experience in field service, technical support, aftersales, or similar roles at a dealership, manufacturer, or OEM.
- Excellent communicator with a professional, pragmatic, and customer-first mindset — you explain complex issues clearly and negotiate solutions effectively.
- Technically curious, logical problem-solver who enjoys hands-on challenges and continuous learning.
- Reliable, punctual, and autonomous — yet a true team player who takes initiative.
- Aligned with our values: responsiveness, simplicity, and speed — you thrive in a fast-paced, results-driven environment where hard work meets genuine fun and camaraderie.
What We Offer:
- Competitive remuneration package (salary + benefits, depending on experience).
- Opportunity to shape aftersales in a high-growth UK subsidiary of a global leader.
- Close collaboration with knowledgeable, committed colleagues in the UK and Sweden.
- Real career development in a dynamic, innovative company.
- Engaging work with variety — technical problem-solving, travel, training delivery, and industry exposure.
- A supportive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re passionate about heavy equipment, love solving technical challenges, and want to be central to customer success in a rapidly scaling business, this is your chance to make a real impact. Apply today — send your CV and a brief note on your technical background and why Steelwrist excites you.
Steelwrist UK is looking for an Aftermarket Manager in Cheltenham employer: Steelwrist
Contact Detail:
Steelwrist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steelwrist UK is looking for an Aftermarket Manager in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research Steelwrist's products and values so you can speak confidently about how your skills align with their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Steelwrist is present. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to hydraulics and mechanics. Be ready to share specific examples from your past experiences that demonstrate your problem-solving skills and customer-first mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Aftermarket Manager position!
We think you need these skills to ace Steelwrist UK is looking for an Aftermarket Manager in Cheltenham
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in hydraulics, electrics, and mechanics. We want to see how your background aligns with the role of Aftermarket Manager, so don’t hold back on showcasing your relevant experience!
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that match our job description. Use keywords from the listing to make it clear that you’re the perfect fit for Steelwrist UK.
Craft a Compelling Cover Note: In your cover note, share why you’re excited about joining Steelwrist and how you can contribute to our mission. This is your chance to show us your personality and passion for the industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Steelwrist UK!
How to prepare for a job interview at Steelwrist
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hydraulics, electrics, and mechanics. Steelwrist is looking for someone who can troubleshoot effectively, so be ready to discuss specific examples from your past experiences.
✨Showcase Your Communication Skills
As an Aftermarket Manager, you'll need to explain complex issues clearly. Practice articulating your thoughts on technical problems and solutions in a straightforward manner. Think about how you can demonstrate your customer-first mindset during the interview.
✨Prepare for Hands-On Scenarios
Expect to face practical questions or scenarios that test your problem-solving skills. Be prepared to discuss how you would handle on-site issue resolution or deliver technical training. This will show your readiness for the hands-on challenges of the role.
✨Align with Their Values
Steelwrist values responsiveness, simplicity, and speed. During your interview, highlight how you've embodied these values in your previous roles. Share examples of how you've thrived in fast-paced environments and contributed to team success.