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- Tasks: Provide expert technical support and training for dealers and customers across the UK & Ireland.
- Company: Join Steelwrist, a fast-growing leader in excavator attachments with a focus on innovation.
- Benefits: Competitive salary, company vehicle, and opportunities for travel and professional development.
- Other info: Dynamic work culture with a focus on teamwork, fun, and career growth.
- Why this job: Make a real impact in customer success while working with cutting-edge technology.
- Qualifications: Strong technical knowledge in heavy machinery and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide. Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support. With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and aftersales excellence is at the heart of it. We are now expanding our UK team and seeking an Aftermarket Manager to own technical support, dealer enablement, and customer success across the UK & Ireland.
What you’ll do:
- Deliver expert technical support (phone, email, and field-based) to dealers, service partners, and end customers — troubleshooting hydraulics, electrics, mechanics, and tiltrotator/quick coupler systems.
- Manage on-site issue resolution, primarily through our trusted dealer/service network, with direct hands-on support when needed.
- Plan and deliver high-impact technical training to strengthen our dealer and service partner capabilities.
- Assess, process, and report warranty claims efficiently and fairly.
- Serve as the key technical link between Steelwrist UK and our headquarters/production in Sweden — including attending periodic service meetings in Rosersberg.
- Build and nurture long-term, trusted relationships with dealers, service partners, and customers nationwide.
- Represent Steelwrist at key industry exhibitions and events across the UK.
The role at a glance:
- Primarily office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
- Involves regular national travel (UK & Ireland) + occasional trips to Sweden for training/product meetings.
- Full factory-based product training provided in Sweden.
- Company vehicle, phone, laptop, iPad supplied.
Who we’re looking for:
- Solid technical foundation in heavy machinery — strong knowledge of hydraulics, electrics, and general mechanics (plant, construction, agricultural, or automotive sectors ideal).
- Proven experience in field service, technical support, aftersales, or similar roles at a dealership, manufacturer, or OEM.
- Excellent communicator with a professional, pragmatic, and customer-first mindset — you explain complex issues clearly and negotiate solutions effectively.
- Technically curious, logical problem-solver who enjoys hands-on challenges and continuous learning.
- Reliable, punctual, and autonomous — yet a true team player who takes initiative.
- Aligned with our values: responsiveness, simplicity, and speed — you thrive in a fast-paced, results-driven environment where hard work meets genuine fun and camaraderie.
What we offer:
- Competitive remuneration package (salary + benefits, depending on experience).
- Opportunity to shape aftersales in a high-growth UK subsidiary of a global leader.
- Close collaboration with knowledgeable, committed colleagues in the UK and Sweden.
- Real career development in a dynamic, innovative company.
- Engaging work with variety — technical problem-solving, travel, training delivery, and industry exposure.
- A supportive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re passionate about heavy equipment, love solving technical challenges, and want to be central to customer success in a rapidly scaling business, this is your chance to make a real impact. Apply today — send your CV and a brief note on your technical background and why Steelwrist excites you.
Steelwrist UK is looking for an Aftermarket Manager in Broughton employer: Steelwrist
Contact Detail:
Steelwrist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steelwrist UK is looking for an Aftermarket Manager in Broughton
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a knack for technical support, consider creating a short video or presentation showcasing your expertise. It’s a great way to stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to aftersales and technical support. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining Steelwrist.
We think you need these skills to ace Steelwrist UK is looking for an Aftermarket Manager in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftermarket Manager role. Highlight your technical skills in hydraulics, electrics, and mechanics, and showcase any relevant experience in aftersales or technical support. We want to see how you can bring value to Steelwrist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about Steelwrist and how your background aligns with our mission. Be genuine and let your personality come through — we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet and provide solutions, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Steelwrist
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around hydraulics, electrics, and mechanics. Steelwrist is looking for someone who can troubleshoot effectively, so be ready to discuss specific examples from your past experiences.
✨Showcase Your Communication Skills
As an Aftermarket Manager, you'll need to explain complex issues clearly. Practice articulating your thoughts on technical problems and solutions in a straightforward manner. Think about how you can demonstrate your customer-first mindset during the interview.
✨Be Ready for Hands-On Scenarios
Prepare for potential role-play scenarios where you might need to resolve a technical issue on the spot. This could involve discussing how you'd approach a problem with a dealer or service partner, so think through your problem-solving process beforehand.
✨Align with Their Values
Steelwrist values responsiveness, simplicity, and speed. During your interview, highlight how you've embodied these values in your previous roles. Share stories that showcase your ability to thrive in fast-paced environments while maintaining a fun and collaborative spirit.