At a Glance
- Tasks: Provide technical support and process warranty claims for heavy machinery.
- Company: Join Steelwrist, a fast-growing innovator in excavator attachments.
- Benefits: Competitive salary, personal development opportunities, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for travel and training.
- Why this job: Make a real impact in customer satisfaction and aftersales support.
- Qualifications: Technical knowledge of heavy machinery and experience in warranty claims.
The predicted salary is between 29700 - 36300 £ per year.
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide. Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support. With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and world-class aftersales is at the heart of it. We're expanding our UK team and looking for a detail-driven Aftermarket Support / Claims Specialist to play a key role in delivering fast, fair, and professional warranty & technical support across the UK & Ireland.
What you'll do:
- Provide first-line technical and aftermarket support via phone, email, and occasionally in the field, helping diagnose issues with hydraulics, electrics, mechanics, and Steelwrist systems.
- Efficiently assess, process, and administer warranty claims from dealers, service partners, and end customers — ensuring accuracy, fairness, and timely resolutions.
- Liaise closely with the Aftermarket Manager and our headquarters in Sweden to escalate complex cases and ensure consistent global standards.
- Support the smooth handling of spare parts orders and returns linked to claims and service activities.
- Contribute to continuous improvement of warranty processes, documentation, and dealer guidance to reduce repeat issues and increase customer satisfaction.
- Help deliver technical training and support materials to strengthen our growing dealer and service partner network.
- Build strong, trusted relationships with dealers and customers while representing Steelwrist’s values of responsiveness, simplicity, and speed.
The role at a glance:
- Office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
- Involves occasional national travel (UK & Ireland) for field support or training, plus potential trips to Sweden for product familiarisation.
- Full factory-based product training provided in Sweden.
- Phone, laptop, and iPad supplied.
Who we're looking for:
- Solid technical understanding of heavy machinery — good working knowledge of hydraulics, electrics, and mechanics (experience in plant, construction, agricultural, or automotive sectors is ideal).
- Previous experience in warranty claims processing, aftersales support, technical administration, or a similar role within a dealership, manufacturer, or OEM environment.
- Highly organised, accurate, and efficient — you thrive on managing multiple cases while maintaining a customer-first approach.
- Clear communicator who can explain technical matters simply and professionally, both internally and with dealers/customers.
- Pragmatic problem-solver with a proactive mindset, strong attention to detail, and the ability to work autonomously within a small, dynamic team.
- Aligned with our values: responsiveness, simplicity, and speed — you enjoy a fast-paced, results-oriented environment where hard work is balanced with fun and camaraderie.
What we offer:
- Competitive remuneration package (salary + benefits, depending on experience).
- The chance to play a vital role in building a high-performing aftersales function in our fast-growing UK subsidiary.
- Close collaboration with a knowledgeable and supportive team in the UK and Sweden.
- Real opportunities for personal development in a dynamic, innovative company.
- Varied and engaging work — combining technical support, process handling, relationship building, and industry exposure.
- A positive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re organised, technically minded, and passionate about delivering excellent customer support in the heavy equipment sector, this is a great opportunity to make a real contribution to a rapidly expanding business. Apply today — send your CV and a brief note on your experience with warranty claims or aftermarket support and why Steelwrist excites you.
Steelwrist UK – Unlocking excavator efficiency through world-class aftersales.
Steelwrist UK is looking for an Aftermarket Support & Claims Specialist in Banbury employer: Steelwrist
Steelwrist is an excellent employer, offering a dynamic work environment at their new headquarters in Bourton-on-the-Water. With a focus on employee development and a vibrant company culture, team members enjoy competitive salaries and the chance to grow their skills in the heavy machinery sector while providing essential support across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Steelwrist UK is looking for an Aftermarket Support & Claims Specialist in Banbury
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Steelwrist, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Steelwrist UK is looking for an Aftermarket Support & Claims Specialist in Banbury
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Steelwrist specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Steelwrist
✨Know Your Manufacturing Processes
Before you walk into the interview with Steelwrist, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Steelwrist value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
