At a Glance
- Tasks: Provide top-notch technical support and manage warranty claims for heavy machinery.
- Company: Join Steelwrist, a fast-growing innovator in excavator attachments.
- Benefits: Competitive salary, benefits, and opportunities for personal development.
- Other info: Enjoy a positive culture with opportunities for travel and training.
- Why this job: Make a real impact in a dynamic team while enhancing customer satisfaction.
- Qualifications: Technical knowledge of heavy machinery and experience in aftersales support.
The predicted salary is between 33750 - 41250 £ per year.
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide.
Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support.
With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and world-class aftersales is at the heart of it.
We're expanding our UK team and looking for a detail-driven Aftermarket Support / Claims Specialist to play a key role in delivering fast, fair, and professional warranty & technical support across the UK & Ireland.
What you'll do
- Provide first-line technical and aftermarket support via phone, email, and occasionally in the field, helping diagnose issues with hydraulics, electrics, mechanics, and Steelwrist systems.
- Efficiently assess, process, and administer warranty claims from dealers, service partners, and end customers — ensuring accuracy, fairness, and timely resolutions.
- Liaise closely with the Aftermarket Manager and our headquarters in Sweden to escalated complex cases and ensure consistent global standards.
- Support the smooth handling of spare parts orders and returns linked to claims and service activities.
- Contribute to continuous improvement of warranty processes, documentation, and dealer guidance to reduce repeat issues and increase customer satisfaction.
- Help deliver technical training and support materials to strengthen our growing dealer and service partner network.
- Build strong, trusted relationships with dealers and customers while representing Steelwrist’s values of responsiveness, simplicity, and speed.
The role at a glance
- Office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
- Involves occasional national travel (UK & Ireland) for field support or training, plus potential trips to Sweden for product familiarisation.
- Full factory-based product training provided in Sweden.
- Phone, laptop, and i Pad supplied.
Who we're looking for
- Solid technical understanding of heavy machinery — good working knowledge of hydraulics, electrics, and mechanics (experience in plant, construction, agricultural, or automotive sectors is ideal).
- Previous experience in warranty claims processing, aftersales support, technical administration, or a similar role within a dealership, manufacturer, or OEM environment.
- Highly organised, accurate, and efficient — you thrive on managing multiple cases while maintaining a customer-first approach.
- Clear communicator who can explain technical matters simply and professionally, both internally and with dealers/customers.
- Pragmatic problem-solver with a proactive mindset, strong attention to detail, and the ability to work autonomously within a small, dynamic team.
- Aligned with our values: responsiveness, simplicity, and speed — you enjoy a fast-paced, results-oriented environment where hard work is balanced with fun and camaraderie.
What we offer
- Competitive remuneration package (salary + benefits, depending on experience).
- The chance to play a vital role in building a high-performing aftersales function in our fast-growing UK subsidiary.
- Close collaboration with a knowledgeable and supportive team in the UK and Sweden.
- Real opportunities for personal development in a dynamic, innovative company.
- Varied and engaging work — combining technical support, process handling, relationship building, and industry exposure.
- A positive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re organised, technically minded, and passionate about delivering excellent customer support in the heavy equipment sector, this is a great opportunity to make a real contribution to a rapidly expanding business.
Steelwrist UK – Unlocking excavator efficiency through world-class aftersales.
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Steelwrist UK is looking for an Aftermarket Support & Claims Specialist in Broughton employer: Steelwrist
Steelwrist UK is an exceptional employer, offering a vibrant work culture that prioritises collaboration and personal development. Located in the picturesque Bourton-on-the-Water, our team enjoys a supportive environment where hard work is balanced with fun, and employees are empowered to make meaningful contributions to our rapidly growing aftersales function. With competitive remuneration and opportunities for technical training and career growth, joining Steelwrist means being part of a dynamic company dedicated to innovation and customer satisfaction.
