At a Glance
- Tasks: Support customers by handling queries, processing orders, and resolving issues.
- Company: Join Steelite Utopia, a leader in the ceramics and tabletop industry.
- Benefits: Enjoy competitive pay, casual dress, and a range of health and wellbeing perks.
- Other info: Full training provided; great opportunities for career advancement.
- Why this job: Make a real impact in a dynamic team while growing your career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The Customer Services Administrator plays a key role within Steelite Utopia's Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations.
Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.
Key Responsibilities
- Act as a first point of contact for customer enquiries via telephone and the shared email inbox
- Process sales orders accurately and efficiently using internal systems
- Carry out daily operational checks
- Investigate and resolve customer claims and queries, escalating where appropriate
- Issue credit notes and process returns in line with company procedures
- Liaise with our warehouse, logistics, and other internal teams to resolve order or delivery issues
- Maintain a strong working knowledge of Steelite Utopia products and services
- Build and maintain effective working relationships with internal and external stakeholders
- Contribute to weekly reporting and case management activities
- Support team objectives and contribute to a positive, collaborative team culture
- Undertake additional customer service-related tasks as required to support business needs
Skills & Experience
- Previous experience in a customer service or administrative role (essential)
- Strong written and verbal communication skills
- High attention to detail, with the ability to manage multiple tasks effectively
- Confidence working in a process- and system-driven environment
- Strong Microsoft Excel skills, including use of VLOOKUP and XLOOKUP
- A positive, flexible approach with a strong team ethic
Additional Information
- This role involves regular interaction with multiple departments across the business
- Full training will be provided on all internal systems and processes
- The duties listed are not exhaustive, and the role may evolve in line with business requirements
Join the team at Steelite Utopia, a dynamic and growing company renowned for providing the finest tableware, glassware, cutlery, foodservice, and plastic drinkware to the world's top restaurants, hotels, and hospitality destinations. As a leader in the global ceramics and tabletop industry, Steelite Utopia prides itself on offering more than just a job, we offer long-term career opportunities at our factory and logistics hubs in North Staffordshire. Here, you'll find a safe and professional environment that supports your career growth and provides attractive pay, benefits, and more.
When you join us, you become a valued colleague in an organisation with innovation at its core. Our state-of-the-art warehouse management system (WMS) supports our drive to deliver exceptional service with greater efficiency, packaging integrity, and picking accuracy. Our streamlined, high-tech facility allows us to hold over 30,000 pallets, ensuring speed, reduced product handling, and a cleaner, better workspace.
If you're ready to make an impact in a company that values excellence, teamwork, and progress, we'd love to hear from you. Join Steelite Utopia and become part of a team that's shaping the future of the hospitality industry.
£27,000 per annum
Hours
37.5 per week, Monday to Friday: 8:30am - 5:00pm
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Discounted product
- Enhanced annual leave
- Company events
- Healthcare Cash Plan
- Free Pension Advice
- Occupational Health Screening
- Employee Assistance Programme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Bereavement Leave
- Reward and Recognition Programme
- Long Service Awards
- Pre-Retirement Scheme
Customer Services Administrator in Chesterfield employer: Steelite
Steelite International is an exceptional employer, offering a supportive work culture that prioritises safety and employee well-being at our Glazing Factory site. With competitive pay and a comprehensive benefits package including health programmes, enhanced leave, and opportunities for professional growth, we are committed to fostering a rewarding environment where team leaders can thrive and make a meaningful impact on production quality and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steelite. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steelite before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steelite:Your cover letter is your chance to shine! Tell us why you want to work at Steelite specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steelite!
How to prepare for a job interview at Steelite
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
