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- Tasks: Support customers by handling queries, processing orders, and resolving issues.
- Company: Join Steelite Utopia, a leader in customer service excellence.
- Benefits: Gain valuable experience, receive training, and work in a collaborative environment.
- Why this job: Make a difference by ensuring customers receive top-notch service every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Services Administrator plays a key role within Steelite Utopias Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations. Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.
Key Responsibilities
- Act as a first point of contact for customer enquiries via telephone and the shared email inbox
- Process sales orders accurately and efficiently using internal systems
- Carry out daily operational checks
- Investigate and resolve customer claims and queries, escalating where appropriate
- Issue credit notes and process returns in line with company procedures
- Liaise with our warehouse, logistics, and other internal teams to resolve order or delivery issues
- Maintain a strong working knowledge of Steelite Utopia products and services
- Build and maintain effective working relationships with internal and external stakeholders
- Contribute to weekly reporting and case management activities
- Support team objectives and contribute to a positive, collaborative team culture
- Undertake additional customer service-related tasks as required to support business needs
Skills & Experience
- Previous experience in a customer service or administrative role (essential)
- Strong written and verbal communication skills
- High attention to detail, with the ability to manage multiple tasks effectively
- Confidence working in a process- and system-driven environment
- Previous experience using Microsoft Office
- Strong Microsoft Excel skills, including use of VLOOKUP and XLOOKUP
- A positive, flexible approach with a strong team ethic
Additional Information
- This role involves regular interaction with multiple departments across the business
- Full training will be provided on all internal systems and processes
- The duties listed are not exhaustive, and the role may evolve in line with business requirements
Customer Service Administrator employer: Steelite Utopia
Contact Detail:
Steelite Utopia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research Steelite Utopia, their products, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during interviews to demonstrate your ability to handle claims and queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Steelite Utopia.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and administration. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly – we love a good personality!
Highlight Your Attention to Detail: In a process-driven environment like ours, attention to detail is crucial. Include examples in your application that demonstrate how you've successfully managed multiple tasks or resolved customer queries accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Steelite Utopia
✨Know Your Stuff
Make sure you have a solid understanding of Steelite Utopia's products and services. Familiarise yourself with their offerings and think about how your previous experience can relate to the role. This will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would resolve customer queries or process sales orders efficiently. This will help you feel more confident during the interview.
✨Show Off Your Skills
Highlight your strong communication skills and attention to detail. Be ready to discuss specific examples from your past roles where you've successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to thrive in a busy, process-driven environment.
✨Be a Team Player
Emphasise your collaborative spirit and willingness to support team objectives. Share examples of how you've contributed to a positive team culture in previous jobs. This will resonate well with the interviewers, as teamwork is key in this role.
