At a Glance
- Tasks: Support customers by handling queries, processing orders, and managing claims.
- Company: Join Steelite Utopia, a leader in customer service excellence.
- Benefits: Gain valuable experience, receive training, and work in a collaborative environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Customer Services Administrator plays a key role within Steelite Utopia’s Customer Services team, supporting the delivery of a high standard of service to both internal and external customers. The role involves handling customer queries, processing sales orders, managing claims and returns, and liaising closely with internal departments to ensure customer requirements are met in line with company policies and contractual obligations.
Reporting to the Customer Services Team Leader, the successful candidate will work collaboratively within a busy, process-driven environment and contribute positively to team performance and continuous improvement.
Key Responsibilities
- Act as a first point of contact for customer enquiries via telephone and the shared email inbox
- Process sales orders accurately and efficiently using internal systems
- Carry out daily operational checks
- Investigate and resolve customer claims and queries, escalating where appropriate
- Issue credit notes and process returns in line with company procedures
- Liaise with our warehouse, logistics, and other internal teams to resolve order or delivery issues
- Maintain a strong working knowledge of Steelite Utopia products and services
- Build and maintain effective working relationships with internal and external stakeholders
- Contribute to weekly reporting and case management activities
- Support team objectives and contribute to a positive, collaborative team culture
- Undertake additional customer service-related tasks as required to support business needs
Skills & Experience
- Previous experience in a customer service or administrative role (essential)
- Strong written and verbal communication skills
- High attention to detail, with the ability to manage multiple tasks effectively
- Confidence working in a process- and system-driven environment
- Previous experience using Microsoft Office
- Strong Microsoft Excel skills, including use of VLOOKUP and XLOOKUP
- A positive, flexible approach with a strong team ethic
Additional Information
This role involves regular interaction with multiple departments across the business. Full training will be provided on all internal systems and processes. The duties listed are not exhaustive, and the role may evolve in line with business requirements.
Customer Services Administrator in Chesterfield employer: Steelite International
Join a dynamic team as a Warehouse Operative in our well-organised white warehouse, where your contributions directly impact productivity and efficiency. We pride ourselves on fostering a supportive work culture that values teamwork and individual initiative, offering competitive pay and a structured schedule that promotes work-life balance. With opportunities for growth and development, this role is perfect for those seeking meaningful employment in a safe and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Steelite International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Steelite International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Steelite International:Your cover letter is your chance to shine! Tell us why you want to work at Steelite International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Steelite International!
How to prepare for a job interview at Steelite International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
