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- Tasks: Manage client relationships and support their success in the events and technology sector.
- Company: Join a fast-growing team transforming live events with innovative technology.
- Benefits: Gain valuable experience, develop skills, and contribute to a sustainable future.
- Why this job: Kick-start your career in a dynamic industry while making a real impact.
- Qualifications: Degree-level education or equivalent experience; strong communication and interpersonal skills.
- Other info: Opportunity for personal growth and collaboration in a vibrant team environment.
The predicted salary is between 28800 - 48000 £ per year.
Steele Charles Limited is delighted to be working in partnership with an innovative ticketing and events technology provider to recruit an Account Executive – Event Services. Are you passionate about live events, festivals, and venues? Do you want to kick-start your career in the events and technology sector while helping clients thrive and supporting a more sustainable future? This is your chance to join a fast-growing team that’s transforming how events connect with their audiences.
About the Role
We are seeking a motivated and detail-oriented Account Executive with a genuine passion for events to join an expanding team. You’ll manage a diverse portfolio of clients, including festivals, venues, and live events. This role is an excellent opportunity for a recent graduate eager to launch their career in the events and technology sector. You’ll play a key part in supporting client success while also contributing to a more sustainable future.
As an Account Executive, you’ll act as the primary contact for your clients, ensuring they gain maximum value from the platform while fostering strong relationships that drive business growth.
Key Responsibilities
- Act as the primary point of contact for your clients, ensuring their needs are met.
- Deliver engaging platform demonstrations and show new clients how to maximise its features.
- Provide thorough onboarding and training to help clients get up and running smoothly.
- Review and optimise ticket builds, offering advice to improve setups.
- Build strong, lasting relationships through regular check-ins and proactive support.
- Lead client meetings, both online and in person, to review progress and identify new opportunities.
- Offer ongoing support to guarantee clients’ events run successfully.
Growing the Business
- Identify opportunities to introduce clients to additional services and features.
- Work alongside the Account Manager to create tailored growth strategies.
- Help retain and expand client accounts by ensuring satisfaction and showcasing value.
- Support the sales team with product demonstrations for prospective clients when needed.
Training & Implementation
- Deliver onsite training sessions for clients as required.
- Assist with hardware setup and provide training for physical ticketing solutions.
- Maintain and update training resources to keep them relevant.
- Ensure clients are confident in using all features essential to their success.
Collaboration & Teamwork
- Partner with the customer support team to resolve client issues quickly.
- Share client feedback and feature requests with the development team.
- Maintain accurate records of client interactions and account updates.
- Contribute to team meetings, planning sessions, and wider business initiatives.
Essential Requirements
- Degree-level education or equivalent professional experience.
- Excellent communication and presentation skills.
- Strong interpersonal skills, with the ability to build trust and rapport quickly.
- Patient and resilient when solving client challenges.
- Highly self-motivated, with a genuine interest in personal and professional growth.
- Professional and confident when representing the business in client-facing settings.
- Flexible and adaptable, eager to learn and adjust to evolving client needs.
- Organised, detail-oriented, and capable of managing multiple accounts simultaneously.
Desirable Skills & Experience
- Previous experience in events, account management, customer success, or client-facing roles.
- Knowledge of the events or festival industry and ticketing systems.
- Familiarity with CRM platforms and account management tools.
Account Executive in Dunfermline employer: Steele Charles Ltd
Contact Detail:
Steele Charles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Dunfermline
✨Tip Number 1
Network like a pro! Attend industry events, festivals, and meet-ups to connect with potential employers and other professionals. Don’t be shy – introduce yourself and share your passion for events; you never know who might have a lead for you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience and projects related to events and technology. This will give you an edge and make it easier for employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their values and how they contribute to a sustainable future in events. Tailor your answers to show how you can help them achieve their goals – this will impress them!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Keep an eye on our job listings and make sure to submit your application – we’d love to see you join our team!
We think you need these skills to ace Account Executive in Dunfermline
Some tips for your application 🫡
Show Your Passion for Events: Make sure to highlight your enthusiasm for live events and festivals in your application. We want to see that you’re genuinely excited about the industry and how you can contribute to making events more engaging and sustainable.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to customise your application to reflect the skills and experiences that align with the Account Executive role. We love seeing candidates who take the extra step to connect their background with our needs.
Demonstrate Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to showcase your communication abilities. Use clear, concise language in your application and provide examples of how you've successfully communicated in past roles or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Steele Charles Ltd
✨Know Your Events
Make sure you brush up on your knowledge of live events, festivals, and venues. Research recent trends in the events industry and be ready to discuss how technology is transforming these experiences. This will show your genuine passion for the sector and help you connect with the interviewers.
✨Demonstrate Your Communication Skills
As an Account Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock presentation or demonstration of how you would onboard a new client. This will showcase your ability to engage and inform clients effectively.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss past experiences where you've successfully solved challenges, especially in client-facing roles. Think of specific examples that highlight your patience and resilience when dealing with difficult situations. This will demonstrate your capability to handle client needs effectively.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company’s approach to client success and sustainability in events. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
