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For Companies At a Glance
- Tasks: Manage client relationships and support their success in the events and technology sector.
- Company: Join a fast-growing team transforming live events and audience connections.
- Benefits: Opportunity for career growth, training, and working in a vibrant industry.
- Why this job: Kick-start your career while making a positive impact on live events and sustainability.
- Qualifications: Degree-level education or equivalent experience; strong communication and interpersonal skills.
- Other info: Dynamic role with opportunities to learn and adapt in a collaborative environment.
The predicted salary is between 28800 - 48000 £ per year.
Steele Charles Limited is delighted to be working in partnership with an innovative ticketing and events technology provider to recruit an Account Executive – Event Services .
Are you passionate about live events, festivals, and venues? Do you want to kick-start your career in the events and technology sector while helping clients thrive and supporting a more sustainable future? This is your chance to join a fast-growing team that’s transforming how events connect with their audiences.
About the Role
We are seeking a motivated and detail-oriented Account Executive with a genuine passion for events to join an expanding team. You’ll manage a diverse portfolio of clients, including festivals, venues, and live events.
This role is an excellent opportunity for a recent graduate eager to launch their career in the events and technology sector. You’ll play a key part in supporting client success while also contributing to a more sustainable future.
As an Account Executive, you’ll act as the primary contact for your clients, ensuring they gain maximum value from the platform while fostering strong relationships that drive business growth.
Key Responsibilities
- Act as the primary point of contact for your clients, ensuring their needs are met.
- Deliver engaging platform demonstrations and show new clients how to maximise its features.
- Provide thorough onboarding and training to help clients get up and running smoothly.
- Review and optimise ticket builds, offering advice to improve setups.
- Build strong, lasting relationships through regular check-ins and proactive support.
- Lead client meetings, both online and in person, to review progress and identify new opportunities.
- Offer ongoing support to guarantee clients’ events run successfully.
Growing the Business
- Identify opportunities to introduce clients to additional services and features.
- Work alongside the Account Manager to create tailored growth strategies.
- Help retain and expand client accounts by ensuring satisfaction and showcasing value.
- Support the sales team with product demonstrations for prospective clients when needed.
Training & Implementation
- Deliver onsite training sessions for clients as required.
- Assist with hardware setup and provide training for physical ticketing solutions.
- Maintain and update training resources to keep them relevant.
- Ensure clients are confident in using all features essential to their success.
Collaboration & Teamwork
- Partner with the customer support team to resolve client issues quickly.
- Share client feedback and feature requests with the development team.
- Maintain accurate records of client interactions and account updates.
- Contribute to team meetings, planning sessions, and wider business initiatives.
Essential Requirements
- Degree-level education or equivalent professional experience.
- Excellent communication and presentation skills.
- Strong interpersonal skills, with the ability to build trust and rapport quickly.
- Patient and resilient when solving client challenges.
- Highly self-motivated, with a genuine interest in personal and professional growth.
- Professional and confident when representing the business in client-facing settings.
- Flexible and adaptable, eager to learn and adjust to evolving client needs.
- Organised, detail-oriented, and capable of managing multiple accounts simultaneously.
Desirable Skills & Experience
- Previous experience in events, account management, customer success, or client-facing roles.
- Knowledge of the events or festival industry and ticketing systems.
- Familiarity with CRM platforms and account management tools.
Account Executive employer: Steele Charles Ltd
Contact Detail:
Steele Charles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and festivals to connect with people in the events and technology sector. Don’t be shy; introduce yourself and share your passion for live events!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or demo of how you would engage clients using the platform. This will not only impress potential employers but also give them a taste of your proactive approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the events industry. Your dream job could be just a click away!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for live events and festivals shine through. We want to see that you’re genuinely excited about the role and how it fits into your career aspirations in the events and technology sector.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight any relevant experience or skills that align with the responsibilities of an Account Executive, especially those related to client management and support.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Steele Charles Ltd
✨Know Your Events
Make sure you brush up on your knowledge of live events, festivals, and venues. Research recent trends in the events industry and be ready to discuss how technology is transforming these experiences. This will show your genuine passion for the sector and help you connect with the interviewers.
✨Demonstrate Your Communication Skills
As an Account Executive, you'll need to communicate effectively with clients. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you present information and engage in conversation.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles or during your studies. Highlight your patience and resilience when solving client issues, as these traits are essential for building strong relationships and ensuring client satisfaction.
✨Be Ready to Discuss Growth Strategies
Think about how you can contribute to client success and business growth. Prepare to discuss potential strategies for retaining and expanding client accounts, and be ready to share ideas on how to introduce clients to additional services. This will demonstrate your proactive mindset and understanding of the role.
