Workplace Experience Manager

General Information

• Country: United Kingdom
• City: London
• Office Location: 77-79 Farringdon Road
• Date posted: 06-May-2026
• Business Function: Customer Service
• Position Type: Full‑Time/Regular

Description

Are you someone who enjoys creating memorable, high-impact experiences for customers and stakeholders? Do you thrive in fast-paced environments where organization, adaptability, and attention to detail make a real difference every day? Would you enjoy being at the heart of a dynamic space, shaping how people experience a global brand?

Wellbeing & Culture

• Steelcase offers competitive wages and benefits, to support your life in and out of work.
• Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill.
• Culture is a lifestyle at Steelcase and we live it every day.
• Opportunity to make an impact on the world through Steelcase's commitment to people and planet.

Supporting Meaningful Work

• Creating tailored and memorable customer experiences for both B2B and B2C visitors, ensuring every interaction reflects the Steelcase brand.
• Collaborating closely with sales teams, dealers, and partners to design and execute impactful client visits aligned with business objectives.
• Managing the day-to-day operations of the studio, including space readiness, scheduling, catering, and technology setup for client engagements.
• Coordinating logistics for mock-ups, materials, and product displays, ensuring the space is always presented at a high standard.
• Overseeing customer inquiries and directing them to the appropriate stakeholders, ensuring timely and effective follow-up.
• Maintaining the showroom environment, materials library, and supplies to support both client and employee experience.
• Handling facilities-related activities and vendor coordination, ensuring seamless operations and quick resolution of issues.

Minimum Qualifications

• Minimum 5 years of relevant experience in a customer-facing role within a B2B environment preferably.
• Experience working in operational environments such as showrooms, facilities, or similar spaces.
• Strong organizational skills with the ability to manage competing priorities effectively.
• Excellent communication skills with the ability to engage across all levels.
• Comfort working with digital tools (e.g., Microsoft Office) and technology.
• Understanding of health & safety practices in a workplace environment.

Desired Skills and Experience

• Experience creating and delivering high-quality customer or showroom experiences.
• Ability to coordinate visits, events, or stakeholder interactions with strong attention to detail.
• Strong collaboration skills and experience working cross-functionally.
• Ability to exercise sound judgment and manage diverse stakeholders.
• Experience managing operational processes such as scheduling or vendor coordination.
• Confidence presenting products or concepts to different audiences.
• Proactive, self-driven approach with the ability to work independently.

Equal Employment Opportunity Statement

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.