At a Glance
- Tasks: Create unforgettable experiences for customers and stakeholders in a dynamic environment.
- Company: Join Steelcase, a global brand committed to people and planet.
- Benefits: Enjoy competitive wages, development opportunities, and a vibrant workplace culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of shaping customer experiences and making a real impact.
- Qualifications: 5+ years in customer-facing roles with strong organisational and communication skills.
The predicted salary is between 45000 - 55000 € per year.
Are you someone who enjoys creating memorable, high-impact experiences for customers and stakeholders? Do you thrive in fast-paced environments where organization, adaptability, and attention to detail make a real difference every day? Would you enjoy being at the heart of a dynamic space, shaping how people experience a global brand?
Wellbeing & Culture
- Steelcase offers competitive wages and benefits, to support your life in and out of work.
- Learning is the foundation of everything we do, and there is no shortage of development opportunities to grow and upskill.
- Culture is a lifestyle at Steelcase and we live it every day.
- Opportunity to make an impact on the world through Steelcase's commitment to people and planet.
Supporting Meaningful Work
- Creating tailored and memorable customer experiences for both B2B and B2C visitors, ensuring every interaction reflects the Steelcase brand.
- Collaborating closely with sales teams, dealers, and partners to design and execute impactful client visits aligned with business objectives.
- Managing the day-to-day operations of the studio, including space readiness, scheduling, catering, and technology setup for client engagements.
- Coordinating logistics for mock-ups, materials, and product displays, ensuring the space is always presented at a high standard.
- Overseeing customer inquiries and directing them to the appropriate stakeholders, ensuring timely and effective follow-up.
- Maintaining the showroom environment, materials library, and supplies to support both client and employee experience.
- Handling facilities-related activities and vendor coordination, ensuring seamless operations and quick resolution of issues.
Minimum Qualifications
- Minimum 5 years of relevant experience in a customer-facing role within a B2B environment preferably.
- Experience working in operational environments such as showrooms, facilities, or similar spaces.
- Strong organizational skills with the ability to manage competing priorities effectively.
- Excellent communication skills with the ability to engage across all levels.
- Comfort working with digital tools (e.g., Microsoft Office) and technology.
- Understanding of health & safety practices in a workplace environment.
Desired Skills and Experience
- Experience creating and delivering high-quality customer or showroom experiences.
- Ability to coordinate visits, events, or stakeholder interactions with strong attention to detail.
- Strong collaboration skills and experience working cross-functionally.
- Ability to exercise sound judgment and manage diverse stakeholders.
- Experience managing operational processes such as scheduling or vendor coordination.
- Confidence presenting products or concepts to different audiences.
- Proactive, self-driven approach with the ability to work independently.
Equal Employment Opportunity Statement
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us.
Workplace Experience Manager in London employer: Steelcase Inc
Steelcase is an exceptional employer located in the vibrant heart of London, offering a dynamic work environment where creativity and collaboration thrive. With a strong commitment to employee wellbeing, competitive benefits, and abundant learning opportunities, Steelcase fosters a culture that empowers individuals to make a meaningful impact on both their careers and the world. Join us to shape memorable experiences and be part of a team that values innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Steelcase, they value collaboration and creating memorable experiences, so think about how your skills align with that. Practice answering common questions and have examples ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Steelcase team.
We think you need these skills to ace Workplace Experience Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for creating memorable experiences shine through. We want to see how much you care about customer service and making a real impact in a dynamic environment.
Tailor Your CV:Make sure your CV is tailored to the Workplace Experience Manager role. Highlight your relevant experience in customer-facing roles and operational environments, and don’t forget to mention any specific achievements that align with our values at Steelcase.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Steelcase Inc
✨Know the Company Inside Out
Before your interview, dive deep into Steelcase's mission, values, and recent projects. Understanding their commitment to creating memorable experiences will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Workplace Experience Manager, you'll need to juggle multiple tasks. Prepare examples from your past where you've successfully managed competing priorities or coordinated events. This will demonstrate your ability to thrive in fast-paced environments.
✨Engage with Real Scenarios
Think of specific situations where you've created high-quality customer experiences. Be ready to discuss how you handled challenges, collaborated with teams, and ensured every detail was perfect. This will highlight your problem-solving skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how they measure success in customer experiences or what challenges they currently face. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
