Sales & Office administrator Maternity leave

Key Responsibilities

• Sales Administration
• Prepare and issue accurate customer quotations and follow up as required.
• Process sales orders and check customer purchase orders for accuracy.
• Liaise with Sales and Operations to resolve order queries or discrepancies.
• Maintain accurate customer, quotation and order records on Statii.
• Record quotation outcomes and reasons for lost business.
• Keep management informed of order amendments, cancellations and customer issues.
• Assist the Sales Team with customer enquiries, pricing and product information.
• Prepare sales reports and administrative documentation as required.
• Customer Service
• Provide a professional and friendly service to customers.
• Respond promptly to telephone calls and emails.
• Maintain positive customer relationships.
• Escalate customer issues where appropriate.
• Office Administration
• Carry out general office administration and filing.
• Prepare correspondence, reports and documentation.
• Maintain company records and databases.
• Order stationery.
• Provide administrative support to other departments as required.
• Marketing & Certification
• Assist with website, social media and marketing activities.
• Support the preparation of marketing materials.
• Prepare and issue customer certification and maintain accurate records.
• Assist with quality and compliance documentation when required.
• Finance Support
• Assist with customer payments, payment allocation and credit control.
• Provide general administrative support to the Accounts Team.

Systems

The successful candidate will be expected to become proficient in:

• Statii CRM/ERP (training will be provided)
• Microsoft Excel, Word and Outlook
• Company telephone system

Skills & Personal Attributes

• Excellent organisational and time-management skills.
• Strong attention to detail.
• Good written and verbal communication skills.
• Excellent customer service skills.
• Good IT skills.
• Ability to prioritise and manage a varied workload.
• Ability to work independently and as part of a team.
• A professional, reliable and positive approach.
• Flexibility and willingness to learn.
• Ability to work under pressure and use initiative.

Maternity Leave Cover

This role is offered as maternity leave cover and will provide support across sales administration, customer service and general office administration to ensure continuity of business operations during the maternity leave period.

Salary

Negotiable depending on experience. Option of 3 or 5 day working week.

Flexibility

The duties listed above are not exhaustive. During quieter periods, the employee may be required to support other departments, assist with company projects and undertake other reasonable duties as requested by management. The Company reserves the right to reasonably vary duties and responsibilities in line with the needs of the business and the employee's Contract of Employment.

Benefits:

• Free parking
• On-site parking

Work Location: In person

Skills: Computer Skills, communication skills.