Technical Writer

We are building a new healthcare clearinghouse. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Stedi is the world’s only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors.

What we’re looking for: We’re hiring a technical writer to create world-class written technical content for developers and technical teams in healthcare. This is a marketing role, but you won’t be doing typical brand marketing or surface-level thought leadership. We want someone who can explain systems and healthcare billing workflows clearly and accurately – in detail. You should already be strong at creating detailed written technical content and be comfortable learning new domains quickly.

What you’ll do:

• Research: You’ll find and research topics our customers want to learn more about. You’ll source ideas from support requests, sales calls, demos, Slack community posts, and Stedi’s own industry experts.
• Create world-class technical content: You’ll produce and publish written technical content that’s engaging to our customers and prospects. This may include:

• Blog posts
• Email newsletters
• Changelog entries
• Social media posts
• Sales one-pagers and presentations
• Website copy
• Other content that’s needed or you suggest

Who you are:

• You’re an expert technical communicator. You’ve written high-quality technical content. You can explain complex workflows and complicated concepts in plain English without dumbing them down.
• You’re a builder. You love to design and scale systems that work. You’re comfortable experimenting with new technology and tools, including AI, to get more done with less.
• You’re technical. You’re comfortable making REST API requests, writing scripts, building demo apps, and using the command line. You may have previous experience as a software developer, technical writer, or something similar.
• You’re fast. You can create compelling, digestible technical content in a day or less when given access to any tools you need.
• You’re the voice of the customer. You have a knack for figuring out what matters to customers and prospects. You love storytelling and can bring that enthusiasm to Stedi’s products.
• You create and execute your own work. You’ll own content production from end to end, from ideation and publication to measurement.
• You move quickly. We move quickly as an organization. This requires an ability to match our pace and not get lost. You’ll be expected to respond with urgency, communicate what you’re working on, and ask for help when you need it.
• You thrive on details. No task is too small in order to find success, generate revenue, and improve our costs.

Work samples: Include links to 2-3 examples of technical content you’ve created in your resume. These can include blog posts, documentation, tutorials, how-to guides, etc. Showcase your best work.

We appreciate your attention to this and your interest in joining Stedi. At Stedi, we’re looking for people who are deeply curious and aligned to our ways of working. You’re encouraged to apply even if your experience doesn’t perfectly match the job description.