Account Manager in London

We are building a new healthcare clearinghouse. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. A small group of legacy clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Stedi is the world’s only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission‐critical transactions. Our clearinghouse product and customer‐first approach have set us apart.

What we are looking for: We are looking for an Account Manager to join our go‐to‐market team. In this role, you will own a large segment of Stedi's fastest growing customers. You will have an outsized impact on Stedi's overall revenue by identifying expansion opportunities, partnerships, and more. This is more than a traditional sales role – you are expected to become an expert in Stedi's entire suite of products, services, roadmap, and more. As the face of the relationship, you will develop one‐off strategies and tactics to ensure the success of our customers on the Stedi platform, with the goal of expanding the relationship and identifying more ways of working together. Above all, you will create and maintain relationships that will shape how we work with customers for years to come.

What you’ll do:

• Serve as the primary commercial point of contact for a book of Stedi's fastest growing customers representing a significant percentage of Stedi's monthly recurring revenue (MRR).
• Manage a pipeline of expansion opportunities in Stedi's CRM to track upsells, cross‐sells, renewals, and transaction usage growth.
• Bring revenue expansion opportunities from ideation through to execution – identifying new expansion use cases, supporting the customer's technical validation process, addressing pricing and contractual blockers, and ultimately ensuring successful product adoption.
• Interface with customers daily – including executive leadership, product managers, engineers, and ops teams – through Slack, Zoom, email and in‐person meetings.
• Proactively surface product and payer‐level usage insights in order to address issues preventing additional product adoption.
• Collaborate with solutions engineering, payer operations, data analytics, and leadership to assist in customer engagements.

Who you are:

• You have 4+ years of quota‐carrying sales, account management, sales engineering, or customer success experience.
• You have a strong track record of supporting customers as they adopt and utilize technical API‐driven products.
• You also have experience getting contracts signed.
• You have previous healthcare experience, specifically software companies that sell to payers, providers, revenue cycle management (RCM) businesses, and EHR/practice management systems.
• You’re comfortable working with technical API products.
• You are exceptional at staying on top of many open threads simultaneously.
• You strive to become the customer’s most trusted advisor.
• You have a low ego.
• You do what it takes to get the job done.
• You move fast.

The annual compensation range for this role is $150K-190K. For roles with a variable component, the range provided is the role's On Target Earnings ("OTE") range, which means that the range is inclusive of the sales commissions or bonus target and annual base salary. This range may be inclusive of multiple experience levels at Stedi and will be narrowed during the interview process based on a number of factors, including the candidate's experience, location, and qualifications.