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- Tasks: Support quality management systems and ensure products meet high standards.
- Company: Dynamic company in Redditch focused on quality and continuous improvement.
- Benefits: 26 days holiday, profit share, healthcare, and employee perks.
- Why this job: Join a team that values quality and offers growth opportunities.
- Qualifications: Experience with ERP systems and understanding of ISO standards.
- Other info: Flexible role with a focus on collaboration and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Location: Redditch
Hours: 38 hours per week
Salary: Competitive
Job Type: Office-based/Occasional travel
About the Role: We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements. You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement.
What We Are Looking For: You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working. You will be:
- Flexible, curious, and open-minded
- Highly organised with strong attention to detail
- Determined, resourceful, and results-driven
- Comfortable working with a wide range of stakeholders
- Eager to learn, develop, and grow within the role
Key Responsibilities:
- ERP & Data Management: Manage the returns process across our Redditch and Ashchurch facilities; Ensure accurate and timely documentation of returned or rejected items; Use ERP systems to collate, measure, and report performance (Epicor experience desirable); Collaborate with teams to ensure seamless data integration.
- Returns, Reworks & Logistics: Coordinate inspections of returned products; Work with quality control and production teams to manage rework activities; Ensure products meet ISO 9001 standards before re-entering inventory; Arrange and track logistics for returned and rejected items.
- Calibration: Track and manage calibration equipment and schedules; Maintain accurate calibration records and certificates; Coordinate with external calibration providers; Investigate discrepancies and support corrective actions.
- Regulatory & Customer Support: Support compliance with quality, safety, and operational regulations; Act as the primary contact for customer returns and enquiries; Complete customer and business questionnaires to support satisfaction and confidence.
- Continuous Improvement: Support internal and external audits (ISO, customer, regulatory); Identify and suggest improvements to enhance efficiency and customer experience.
Skills & Experience:
- Essential: Experience working with ERP systems (Epicor advantageous); Understanding of ISO 9001 or similar quality standards; Strong organisational and communication skills; High level of accuracy in data entry and documentation; Confidence using Microsoft Office and QMS/document control systems; Flexibility to support quality initiatives and deadlines.
- Desirable: Experience in a quality, compliance, or administrative role; Background in a regulated or electronics environment; Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.); Experience supporting audits.
Benefits: 26 days holiday plus bank holidays; Annual Profit Share Scheme; Salary Sacrifice Pension; 4x salary Death in Service benefit; Westfield Healthcare scheme, including: Corporate Healthcare Plan, Employee Assistance Programme, Wellbeing App, Discount Scheme, Cycle to Work Scheme, EV Salary Sacrifice Scheme, Employee Share Scheme (after 12 months).
Our Recruitment process: Application Review– Your application will be reviewed by Recruitment & Hiring Manager; Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail; Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience; Assessment (if applicable): Some roles may include a short presentation, task, or technical assessment relevant to the position; Offer and onboarding– Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start. We aim to keep you informed at every stage of the process and provide feedback wherever possible.
Apply Now: Send your CV
Quality Assurance Administrator employer: Steatite
Contact Detail:
Steatite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Quality Assurance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Assurance Administrator role. Highlight any relevant experience with ERP systems, ISO standards, and quality management to catch our eye!
Show Your Passion for Quality: In your application, let us know why you’re passionate about quality assurance. Share examples of how you've contributed to quality improvements in previous roles – we love to see that enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at Steatite
✨Know Your Quality Standards
Familiarise yourself with ISO 9001 and any other relevant quality standards before the interview. Being able to discuss these standards confidently will show that you understand the importance of quality assurance in the role.
✨Showcase Your ERP Experience
If you've worked with ERP systems like Epicor, be ready to share specific examples of how you've used them in past roles. Highlighting your experience with data management and reporting will demonstrate your capability to handle the responsibilities of the position.
✨Prepare for Competency Questions
Expect competency-based questions that assess your problem-solving skills and attention to detail. Think of scenarios where you've successfully managed returns or improved processes, and be prepared to explain your thought process and outcomes.
✨Emphasise Continuous Improvement
Discuss your passion for continuous improvement and how you've contributed to it in previous roles. Share examples of how you've identified inefficiencies and implemented changes, as this aligns perfectly with the company's focus on enhancing customer experience.
