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For Companies At a Glance
- Tasks: Support quality management systems and ensure products meet high standards.
- Company: Dynamic company focused on quality and continuous improvement.
- Benefits: 26 days holiday, profit share, healthcare, and employee perks.
- Why this job: Join a team that values quality and offers growth opportunities.
- Qualifications: Experience with ERP systems and understanding of quality standards.
- Other info: Collaborative environment with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Redditch
Hours: 38 hours per week
Salary: Competitive
Job Type: Office-based/Occasional travel
About the Role
We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements.
You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement.
What We Are Looking For
You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working.
You will be:
- Flexible, curious, and open-minded
- Highly organised with strong attention to detail
- Determined, resourceful, and results-driven
- Comfortable working with a wide range of stakeholders
- Eager to learn, develop, and grow within the role
Key Responsibilities
ERP & Data Management
- Manage the returns process across our Redditch and Ashchurch facilities
- Ensure accurate and timely documentation of returned or rejected items
- Use ERP systems to collate, measure, and report performance (Epicor experience desirable)
- Collaborate with teams to ensure seamless data integration
Returns, Reworks & Logistics
- Coordinate inspections of returned products
- Work with quality control and production teams to manage rework activities
- Ensure products meet ISO 9001 standards before re-entering inventory
- Arrange and track logistics for returned and rejected items
Calibration
- Track and manage calibration equipment and schedules
- Maintain accurate calibration records and certificates
- Coordinate with external calibration providers
- Investigate discrepancies and support corrective actions
Regulatory & Customer Support
- Support compliance with quality, safety, and operational regulations
- Act as the primary contact for customer returns and enquiries
- Complete customer and business questionnaires to support satisfaction and confidence
Continuous Improvement
- Support internal and external audits (ISO, customer, regulatory)
- Identify and suggest improvements to enhance efficiency and customer experience
Skills & Experience
Essential
- Experience working with ERP systems (Epicor advantageous)
- Understanding of ISO 9001 or similar quality standards
- Strong organisational and communication skills
- High level of accuracy in data entry and documentation
- Confidence using Microsoft Office and QMS/document control systems
- Flexibility to support quality initiatives and deadlines
Desirable
- Experience in a quality, compliance, or administrative role
- Background in a regulated or electronics environment
- Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.)
- Experience supporting audits
Benefits
- 26 days holiday plus bank holidays
- Annual Profit Share Scheme
- Salary Sacrifice Pension
- 4x salary Death in Service benefit
- Westfield Healthcare scheme, including:
- Corporate Healthcare Plan
- Employee Assistance Programme
- Wellbeing App
- Discount Scheme
- Cycle to Work Scheme
- EV Salary Sacrifice Scheme
- Employee Share Scheme (after 12 months)
Our Recruitment process
Application Review: Your application will be reviewed by Recruitment & Hiring Manager.
Initial Screening: Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail.
Interview: Candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience.
Assessment (if applicable): Some roles may include a short presentation, task, or technical assessment relevant to the position.
Offer and onboarding: Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start. We aim to keep you informed at every stage of the process and provide feedback wherever possible.
Apply Now: Send your CV
Quality Assurance Administrator in Gloucester employer: Steatite
Contact Detail:
Steatite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Administrator in Gloucester
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Quality Assurance Administrator in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Administrator role. Highlight your experience with ERP systems and any knowledge of ISO standards, as these are key for us. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, don’t shy away from showcasing examples where you’ve demonstrated this skill. Whether it’s through data management or quality control, let us know how you ensure accuracy in your work.
Be Proactive in Your Cover Letter: Use your cover letter to show us your proactive nature. Share specific instances where you’ve taken the initiative to improve processes or solve problems. We love candidates who are resourceful and results-driven!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Steatite
✨Know Your Quality Standards
Familiarise yourself with ISO 9001 and any other relevant quality standards mentioned in the job description. Be ready to discuss how these standards apply to the role and share examples of how you've ensured compliance in previous positions.
✨Showcase Your ERP Experience
If you have experience with ERP systems, especially Epicor, make sure to highlight it during your interview. Prepare specific examples of how you've used ERP systems to manage data or improve processes, as this will demonstrate your technical capability.
✨Prepare for Competency Questions
Expect competency-based questions that assess your problem-solving skills and attention to detail. Think of scenarios where you've successfully managed returns or resolved defects, and be ready to explain your thought process and the outcomes.
✨Emphasise Continuous Improvement
The role involves promoting continuous improvement, so come prepared with ideas on how to enhance processes. Share any past experiences where you've identified inefficiencies and implemented changes that led to better results, showing your proactive approach.
