At a Glance
- Tasks: Manage customer returns and defect processes while supporting quality assurance initiatives.
- Company: Join Steatite, a leader in advanced technology solutions with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, pension plans, and profit-sharing opportunities.
- Other info: Office-based role with opportunities for career growth and continuous improvement.
- Why this job: Make a real impact in quality assurance within a dynamic and supportive environment.
- Qualifications: Experience in quality assurance or returns management, with strong organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Pre-Employment
Screening: Due to the nature of our business and the customers we support, the successful candidate will be required to complete Baseline Personnel Security Standard (BPSS) screening as part of our pre-employment checks.
About Us
At Steatite, we design, manufacture, and supply advanced technology solutions — from industrial embedded computing and custom lithium battery packs to secure communications, antennas, and imaging systems.
Our innovations operate in some of the world’s most demanding environments.
From the ocean floor to the edge of space, Steatite technology ensures critical systems perform reliably, consistently, and safely — 24/7.
Whether enabling scientific discovery in extreme conditions, transmitting high-bandwidth data across challenging terrain, processing vast volumes of traffic data, or supporting secure transactions on the move, our solutions are built to perform when it matters most.
From day one, you will be part of an organisation that prioritises your safety and wellbeing, values your contribution, and is committed to making your career both rewarding and impactful.
The Opportunity
Are you an organised, detail-focused individual with experience in quality assurance, returns management or working within a regulated environment?
At Steatite, part of Solid State Group PLC, we are looking for a proactive Quality Assurance Coordinator to join our team in Redditch.
This is a varied role where you'll take ownership of our returns (RMA) and defect management (DMR) processes, ensuring customer returns, supplier rejections and rework activities are managed efficiently from initial enquiry through to resolution.
You will also support our Quality Management System (QMS), coordinate calibration activities and contribute to continuous improvement across the business.
- What You Will Be Doing
- Coordinate and manage customer returns, supplier rejections and rework activities across our Redditch and Ashchurch facilities.
- Maintain accurate records and process transactions using our ERP system, ensuring effective tracking and reporting.
- Work closely with Quality, Production, Warehouse and Customer Service teams to resolve issues and meet customer expectations.
- Manage equipment calibration schedules, records and external service providers to ensure compliance.
- Support the maintenance of our Quality Management System, including documentation, audits and regulatory requirements.
- Act as a key point of contact for customers regarding returns, providing timely updates and supporting issue resolution.
- Identify opportunities to improve returns processes, reduce inefficiencies and enhance customer satisfaction.
- What We Are Looking For
- Experience in quality assurance, compliance, returns management or a similar administrative role within a regulated environment.
- Familiarity with ERP systems, ideally Epicor.
- Understanding of ISO 9001 or other relevant quality standards.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- Confident IT skills, including Microsoft Office, particularly Excel.
- Excellent communication and problem-solving skills, with the ability to work collaboratively across departments.
- A proactive, adaptable approach and a genuine interest in improving processes and ways of working.
Experience within electronics manufacturing, quality auditing or other regulated industries would be advantageous.
This is an office-based position in Redditch, involving regular interaction with production teams and occasional travel to our Ashchurch facility for operational support, training or audits.
Benefits For You
- EV Salary Sacrifice Scheme
- 26 Days Annual Leave Plus Bank Holidays + More For Length of Service
- Pensions Plan
- Company Sick Pay Scheme
- Life Assurance Scheme
- Profit Share Scheme
- All Employee Share Plan
We are an equal opportunity employer fostering an inclusive recruitment experience for all candidates.
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Quality Assurance Coordinator in Redditch employer: Steatite Ltd
At Steatite, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leominster where innovation meets opportunity. As a Warehouse Systems & Inventory Specialist, you will play a crucial role in enhancing our inventory processes while benefiting from a strong focus on employee development, competitive salary packages, and a comprehensive benefits scheme that includes generous annual leave and a profit share plan. Join us to make a tangible impact in a company that values your contributions and prioritises your career growth in the exciting field of advanced technology solutions.
