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- Tasks: Lead mission-critical communications support services for defence and government customers.
- Company: Join a dynamic team focused on secure communications and operational excellence.
- Benefits: Competitive salary, impactful work, and opportunities for professional growth.
- Why this job: Make a real difference in high-stakes environments while leading innovative teams.
- Qualifications: Experience in service delivery, strong communication skills, and a passion for operational success.
- Other info: Ideal for those seeking a rewarding role with significant impact on national security.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take your operational and leadership experience into a critical role supporting secure communications for defence and government customers? We are looking for a Communications Service Manager to lead the delivery of mission-critical communications support services. In this role, you will ensure resilient, compliant, and cost-effective service delivery across technical support, maintenance, spares, and accreditation, acting as the primary interface between our customer, internal teams, and key partners.
Why this role matters
- You’ll oversee services that keep defence and secure operations running smoothly.
- You’ll apply your leadership and technical expertise to manage teams, drive service excellence, and influence future capability development.
- You’ll be part of a role that directly impacts operational success, supporting MoD, government agencies, and high-security environments.
The Role – What you will be doing
- Leading end-to-end delivery of communications support services, ensuring SLAs, KPIs, and contractual commitments are met.
- Acting as the primary operational interface with customers and stakeholders.
- Managing technical support, maintenance, spares, and obsolescence planning.
- Driving continuous service improvement, using data, feedback, and trend analysis.
- Supporting service mobilisation, ITT/bid responses, and forward planning.
- Ensuring compliance and accreditation across all technical and operational areas.
The Person – Who we are looking for
You are an experienced service delivery professional with a strong operational mindset, ideally with military or defence communications experience. You thrive in high-stakes, mission-critical environments, and enjoy leading teams to deliver results under challenging conditions. You bring:
- Proven experience managing complex service delivery in technical, communications, defence, or secure systems environments.
- Strong knowledge of SLAs, KPIs, SoR-driven requirements, and ITIL or equivalent service management practices.
- Excellent stakeholder management and communication skills.
- A structured, analytical approach to compliance, operational risk, and continuous improvement.
What Would Set You Apart
- Experience with secure or mission-critical communications systems.
- Familiarity with accreditation frameworks, JSPs, and Defence standards.
- Hands-on knowledge of CMDB, asset management, and configuration control.
- Experience in supporting ITT/bid responses and service mobilisation.
Qualifications & Requirements
- ITIL Foundation or equivalent service management qualification.
- Engineering, technical, or service-related qualification desirable.
- Eligible for UK security clearance (SC minimum, potentially DV) and hold UK nationality.
Why Join Us?
- Use your operational expertise to support mission-critical communications.
- Lead a team and influence the future capability of secure communications services.
- Work in a dynamic, high-impact environment with Defence and government stakeholders.
- Take your experience from service to a rewarding civilian role where your skills make a real difference.
If you are ready to take on a role that combines leadership, technical expertise, and operational impact, we want to hear from you. Apply today and help us deliver resilient, secure communications services that keep critical operations connected.
Communications Service Manager in London employer: Steatite Limited
Contact Detail:
Steatite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Service Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the defence and communications sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their mission-critical operations and think about how your experience aligns with their needs. We want you to showcase your leadership skills and operational mindset, so practice articulating your past successes!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s make it happen!
We think you need these skills to ace Communications Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Communications Service Manager. Highlight your experience in managing complex service delivery and any relevant military or defence communications background. We want to see how your skills align with our mission-critical needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting secure communications for defence and government customers. Share specific examples of how you've driven service excellence in previous roles, as this will resonate with us.
Showcase Your Leadership Skills: As a Communications Service Manager, leadership is key. In your application, emphasise your experience in leading teams and driving continuous service improvement. We’re looking for someone who can inspire others and manage high-stakes environments effectively.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Steatite Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of SLAs, KPIs, and ITIL practices. Being able to discuss these in detail will show that you understand the technical requirements of the role and can manage service delivery effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in high-pressure situations. Highlight your experience in managing complex service delivery and how you’ve driven continuous improvement in past roles. This will demonstrate your capability to lead in mission-critical environments.
✨Understand the Customer's Needs
Research the company’s key customers and their specific communication needs. Be ready to discuss how you would act as the primary operational interface and ensure that their requirements are met. This shows you’re proactive and customer-focused.
✨Prepare for Compliance Questions
Since compliance is crucial in this role, be prepared to discuss your experience with accreditation frameworks and operational risk management. Bring examples of how you've ensured compliance in previous positions to illustrate your understanding of the importance of these areas.
