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- Tasks: Lead mission-critical communications support services for defence and government customers.
- Company: Join a dynamic team focused on secure communications and operational excellence.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Use your leadership skills to influence future capabilities in a high-stakes environment.
- Qualifications: Experience in service delivery, strong communication skills, and operational mindset required.
- Other info: Opportunity to work with Defence stakeholders and enhance your professional journey.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take your operational and leadership experience into a critical role supporting secure communications for defence and government customers? We are looking for a Communications Service Manager to lead the delivery of mission-critical communications support services. In this role, you will ensure resilient, compliant, and cost-effective service delivery across technical support, maintenance, spares, and accreditation, acting as the primary interface between our customer, internal teams, and key partners.
Why this role matters
You’ll oversee services that keep defence and secure operations running smoothly. You’ll apply your leadership and technical expertise to manage teams, drive service excellence, and influence future capability development. You’ll be part of a role that directly impacts operational success, supporting MoD, government agencies, and high-security environments.
The Role – What you will be doing
- Leading end-to-end delivery of communications support services, ensuring SLAs, KPIs, and contractual commitments are met.
- Acting as the primary operational interface with customers and stakeholders.
- Managing technical support, maintenance, spares, and obsolescence planning.
- Driving continuous service improvement, using data, feedback, and trend analysis.
- Supporting service mobilisation, ITT/bid responses, and forward planning.
- Ensuring compliance and accreditation across all technical and operational areas.
The Person – Who we are looking for
You are an experienced service delivery professional with a strong operational mindset, ideally with military or defence communications experience. You thrive in high-stakes, mission-critical environments, and enjoy leading teams to deliver results under challenging conditions. You bring:
- Proven experience managing complex service delivery in technical, communications, defence, or secure systems environments.
- Strong knowledge of SLAs, KPIs, SoR-driven requirements, and ITIL or equivalent service management practices.
- Excellent stakeholder management and communication skills.
- A structured, analytical approach to compliance, operational risk, and continuous improvement.
What Would Set You Apart
- Experience with secure or mission-critical communications systems.
- Familiarity with accreditation frameworks, JSPs, and Defence standards.
- Hands-on knowledge of CMDB, asset management, and configuration control.
- Experience in supporting ITT/bid responses and service mobilisation.
Qualifications & Requirements
- ITIL Foundation or equivalent service management qualification.
- Engineering, technical, or service-related qualification desirable.
- Eligible for UK security clearance (SC minimum, potentially DV) and hold UK nationality.
Why Join Us?
Use your operational expertise to support mission-critical communications. Lead a team and influence the future capability of secure communications services. Work in a dynamic, high-impact environment with Defence and government stakeholders. Take your experience from service to a rewarding civilian role where your skills make a real difference.
If you are ready to take on a role that combines leadership, technical expertise, and operational impact, we want to hear from you. Apply today and help us deliver resilient, secure communications services that keep critical operations connected.
Communications Service Manager employer: Steatite Limited
Contact Detail:
Steatite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence and communications sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission-critical projects. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. Practise answering common interview questions, especially those related to service delivery and stakeholder management.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams in high-stakes environments. Highlight your ability to drive continuous improvement and manage compliance effectively, as these are key in the role of a Communications Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to secure communications services that matter.
We think you need these skills to ace Communications Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Communications Service Manager. Highlight your experience in managing complex service delivery and any relevant military or defence communications background. We want to see how your skills align with our mission-critical needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting secure communications for defence and government customers. Share specific examples of how you've led teams and driven service excellence in high-stakes environments.
Showcase Your Technical Knowledge: Don’t forget to mention your familiarity with SLAs, KPIs, and ITIL practices. We’re looking for someone who understands the technical side of service delivery, so make sure to highlight any relevant qualifications or experiences that demonstrate your expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Steatite Limited
✨Know Your SLAs and KPIs
Make sure you’re well-versed in the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've met or exceeded these metrics in your previous positions, as this will show your understanding of service delivery expectations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in high-stakes environments. Discuss how you’ve successfully managed teams and driven service excellence, as this is crucial for the Communications Service Manager role.
✨Understand Compliance and Accreditation
Brush up on compliance frameworks and accreditation processes relevant to defence communications. Being able to articulate your knowledge in this area will demonstrate your readiness to handle the operational risks associated with the role.
✨Engage with Stakeholders
Think about how you’ve effectively managed stakeholder relationships in the past. Prepare to share specific instances where your communication skills made a difference, as this will be key in acting as the primary interface with customers and partners.
