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For Companies At a Glance
- Tasks: Support customers with technical queries and manage project-related equipment.
- Company: Join Steatite, a leader in innovative technology solutions across various industries.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in communication technology.
- Qualifications: Engineering background in communications or electronics preferred; networking knowledge is a plus.
- Other info: Travel to customer locations may be required for project support.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely. Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground. From the first day of your employment with us, you will be part of an organisation that strives every day to make your work rewarding and cares for your safety and wellbeing. The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.
About the Role
This role encompasses the following responsibilities:
- Asset management including the base lining of the customers fleet of equipment.
- Project related Wave Relay equipment health checks and configuration management of hardware in line with the requirements of the project.
- Answering the help desk calls for the specific project and other technical questions.
- Recording and resolving technical questions.
- Managing support tickets.
- Managing and maintain the customers technical reference system.
- Work with the Communications Business Development team and Engineering to evaluate new software and hardware products.
- Providing overall customer support and acting in a support role for Wave Relay projects and specific support projects contracted to Steatite.
- Give and be part of a team in providing field technical support for customer demonstrations and trials.
- The role has opportunities to expand and get more involved with customer and technical support for the Wave Relay radios and associated equipment and software.
- Once fully trained the role shall be to serve as a technical / project support specialist for the Communications business unit with the primary task of supporting a specific project and a secondary role of technical support to a wider customer base.
- The secondary role shall be to function as a subject matter expert (SME) for the communication solutions supplied by Steatite. This encompasses the Wave Relay® MANET solutions along with other communication solutions.
- The position requires travelling to customer locations to enable delivery of the project support and functions required to fulfil the project.
Qualifications
- Engineering qualifications ideally in communications and or electronics.
- Understanding / qualifications in networking, IP scheming, and RF.
- Desirable to currently hold or able to obtain UK Government Security Clearances.
- Desirable to have 3+ years of experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
- Desirable to have experience or knowledge of wireless technology specifically Wave Relay® MANET.
- Ideally has experience collaborating directly with customers and end users.
- If the candidate has networking skills using Cisco with CCNA or equivalent, it would be advantageous.
- Clean Driving Licence.
Required Skills
- First class communication skills with proven experience in interfacing with technical engineers.
- Good Microsoft skills and experience with PowerPoint.
Pay range and compensation package
Salary Package: £30,000 to £40,000
Equal Opportunity Statement
The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Communication Support Engineer employer: Steatite Limited
Contact Detail:
Steatite Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication Support Engineer
✨Tip Number 1
Familiarise yourself with Wave Relay® MANET solutions and other communication technologies mentioned in the job description. Understanding these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the communications and defence sectors. Attend industry events or join relevant online forums to connect with people who can provide insights about the company and the role, which could give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience with customer support and technical troubleshooting. Be ready to share specific examples of how you've resolved issues or improved processes, as this aligns closely with the responsibilities of the Communication Support Engineer role.
✨Tip Number 4
Research Steatite's recent projects and innovations. Being knowledgeable about their work will allow you to ask informed questions during the interview and show that you're proactive and genuinely interested in contributing to their mission.
We think you need these skills to ace Communication Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in communications and electronics. Emphasise any specific projects or roles that align with the responsibilities mentioned in the job description, such as asset management or technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention your understanding of Wave Relay® MANET solutions and how your skills can contribute to the team at Steatite.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any experience you have with networking, IP scheming, and RF. If you have a CCNA or equivalent, make sure to mention it prominently.
Show Enthusiasm for the Role: Express your eagerness to be part of a diverse and innovative team. Mention your willingness to travel for project support and your commitment to providing excellent customer service.
How to prepare for a job interview at Steatite Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of communication systems, networking, and RF technologies. Be prepared to discuss any relevant experience you have, especially with Wave Relay® MANET solutions, as this will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since the role requires first-class communication skills, practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've successfully interfaced with technical engineers or customers in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you managed support tickets or resolved technical issues, and be ready to explain your thought process and actions taken.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's projects, team dynamics, or future developments in communication technology. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
