Communication Support Engineer

About the Company

Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it! From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely. Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground. From the first day of your employment with us, you will be part of an organisation that strives every day to make your work rewarding and cares for your safety and wellbeing.

About the Role

This role encompasses the following responsibilities:

• Asset management including the base lining of the customers fleet of equipment.
• Project related Wave Relay equipment health checks and configuration management of hardware in line with the requirements of the project.
• Answering the help desk calls for the specific project and other technical questions.
• Recording and resolving technical questions.
• Managing support tickets.
• Managing and maintain the customers technical reference system.
• Work with the Communications Business Development team and Engineering to evaluate new software and hardware products.
• Providing overall customer support and acting in a support role for Wave Relay projects and specific support projects contracted to Steatite.
• Give and be part of a team in providing field technical support for customer demonstrations and trials.
• The role has opportunities to expand and get more involved with customer and technical support for the Wave Relay radios and associated equipment and software.
• Once fully trained the role shall be to serve as a technical / project support specialist for the Communications business unit with the primary task of supporting a specific project and a secondary role of technical support to a wider customer base.
• The secondary role shall be to function as a subject matter expert (SME) for the communication solutions supplied by Steatite. This encompasses the Wave Relay® MANET solutions along with other communication solutions.
• The position requires travelling to customer locations to enable delivery of the project support and functions required to fulfil the project.

Qualifications

• Engineering qualifications ideally in communications and or electronics.
• Understanding / qualifications in networking, IP scheming, and RF.
• Desirable to currently hold or able to obtain UK Government Security Clearances.
• Desirable to have 3+ years of experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
• Desirable to have experience or knowledge of wireless technology specifically Wave Relay® MANET.
• Ideally has experience collaborating directly with customers and end users.
• If the candidate has networking skills using Cisco with CCNA or equivalent, it would be advantageous.
• Clean Driving Licence.

Required Skills

• First class communication skills with proven experience in interfacing with technical engineers.
• Good Microsoft skills and experience with PowerPoint.

Preferred Skills

• Desirable to currently hold or able to obtain UK Government Security Clearances.
• Desirable to have 3+ years of experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential.
• Desirable to have experience or knowledge of wireless technology specifically Wave Relay® MANET.
• Ideally has experience collaborating directly with customers and end users.
• If the candidate has networking skills using Cisco with CCNA or equivalent, it would be advantageous.

Pay range and compensation package

Salary Package: £30,000 to £40,000