At a Glance
- Tasks: Handle P&I and FDD claims, providing expert advice and support to members.
- Company: Join Steamship Mutual, a global P&I insurance company with a supportive culture.
- Benefits: Enjoy hybrid working, private healthcare, and a focus on mental and physical wellbeing.
- Other info: Opportunity for continuous development and access to exclusive educational resources.
- Why this job: Be part of a collaborative team that values integrity, safety, and excellence.
- Qualifications: Degree in Maritime Law or equivalent with 4-6 years PQE required.
The predicted salary is between 36000 - 60000 £ per year.
About the company Steamship Mutual is a P&I insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York, and Singapore.
Overall Job Purpose: The role is within the Eastern Syndicate, which looks after Members from the Indian subcontinent, the Middle East and across Asia to Australia. This specific role will entail providing P&I and FDD (Freight, Demurrage and Defence) claims handling service and advice to Members based in the Indian subcontinent and Middle East.
Key Responsibilities:
- To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
- To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
- To assist the Syndicate Manager or Claims Director in the allocation, delegation, monitoring and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team.
- To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by a Senior Associate.
- To provide cover in absence of Syndicate Manager or Claims Director.
- To assist in the development of the capabilities of other members of the claims team to maximise their potential.
- Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
- Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
- Able to take a lead on case management.
- Ability to break down and solve problems through quantitative thinking and analysis.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner or ship agent. Degree Educated with preferably LLB or LLM in Maritime Law or equivalent, with 4-6 years PQE. Excellent communication skills, including negotiating, presenting, and reporting (written and verbal). Ability to build and maintain effective business relationships at all levels, both internally and externally. Highly organised, motivated, and enthusiastic with an excellent attention to detail. Ability to deliver high quality work within agreed timeframes to and prioritise individual workload. Proactive and able to use own initiative. The ability to work well within a team.
What you will get:
- Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
- We offer great work life balance initiatives, including competitive hybrid working policy.
- Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
- We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- An attractive benefits package which includes private healthcare.
- We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.
Company Values
- Mutuality - ensuring fairness amongst Club Members
- Integrity - upholding high ethical, legal, and regulatory standards
- Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.
- Transparency - building strong relationships based on trust and open communication.
- Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.
- Collaborative - embracing flexibility, diversity, and inclusivity.
Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply.
Senior Claims Associate in London employer: Steamship Mutual
Steamship Mutual is an exceptional employer, offering a collaborative and supportive work environment in the heart of London, near Liverpool Street station. With a strong focus on employee growth, we provide clear career pathways, access to educational resources, and a comprehensive benefits package that includes private healthcare and wellbeing programmes. Our commitment to mutual respect and inclusivity ensures that every team member can thrive and contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Associate in London
✨Tip Number 1
Familiarise yourself with the specific claims handling processes and procedures used by Steamship Mutual. Understanding their approach will help you demonstrate your alignment with their operational standards during interviews.
✨Tip Number 2
Network with professionals in the P&I insurance sector, especially those who have experience with claims related to the Indian subcontinent and Middle East. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experience in shipping litigation and dispute resolution in detail. Be ready to share specific examples of how you've successfully managed claims and built relationships with clients.
✨Tip Number 4
Showcase your understanding of the importance of mutuality and integrity in the P&I industry. Be prepared to discuss how you can contribute to fostering strong relationships with Club Members and maintaining high ethical standards.
We think you need these skills to ace Senior Claims Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in claims handling, particularly in P&I insurance or maritime law. Emphasise your previous roles and responsibilities that align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the company’s values and how your skills can contribute to their mission. Mention specific experiences that demonstrate your ability to build relationships and handle complex claims.
Highlight Relevant Qualifications:Clearly state your educational background, especially if you have an LLB or LLM in Maritime Law. Include any additional qualifications or certifications that are relevant to the role, such as training in claims management or dispute resolution.
Showcase Communication Skills:Since excellent communication is crucial for this role, provide examples in your application that demonstrate your negotiation, presentation, and reporting skills. Use clear and concise language throughout your application to reflect these abilities.
How to prepare for a job interview at Steamship Mutual
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Steamship Mutual's core values: mutuality, integrity, safety and sustainability, transparency, excellence, and collaboration. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Claims Handling Experience
As a Senior Claims Associate, your experience in handling P&I and FDD claims is crucial. Be ready to discuss specific cases you've managed, the challenges you faced, and how you resolved them. Highlight your expertise in shipping litigation and dispute resolution to demonstrate your capability.
✨Demonstrate Strong Communication Skills
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully built relationships with clients or colleagues in the past, as well as your approach to negotiating and presenting information.
✨Prepare Questions About Team Development
Since part of the role involves assisting in the development of other team members, think of insightful questions about their training and development initiatives. This shows your interest in not only your own growth but also in contributing to the team's success and fostering a collaborative environment.
