Claims Executive

About the Company
Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York and Singapore.
Overall Job Purpose
Responsible for delivering P&I claims handling services and expert advice. The role is part of the European Syndicate, working within a team that supports Members in Germany, UK, Scandinavia, Croatia, Spain, Poland and Ethiopia.
Key Responsibilities
To promote the relationship between the Club and existing Members for which the Claims team is responsible
To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity
Handling a wide range of P&I issues including complex and high value matters
Taking ownership and responsibility for your caseload but seeking advice and supportive guidance from your Syndicate Manager or Claims Directors as appropriate
To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e: files
To delegate appropriate work and assist in the development of the capabilities of Syndicate Assistants to maximise their potential
To contribute to the continuous development of company procedures and systems
To produce relevant articles for inclusion in Club publications
To support the Syndicate Underwriting objectives
To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed
To attend appropriate training and to develop relevant knowledge and skills
To perform any other ad hoc duties as required
Person Specification
May have previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner or ship agent
Excellent communication skills, including negotiating, presenting, and reporting (written and verbal)
Ability to build and maintain effective business relationships at all levels, both internally and externally
Highly organised, motivated, and enthusiastic with an excellent attention to detail
Ability to deliver high quality work within agreed timeframes and prioritise individual workload
Spanish language proficiency is highly desirable but not essential
Proactive and able to use own initiative
The ability to work within a team
Benefits
Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge
We offer great work life balance initiatives, including competitive hybrid working policy
Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities
We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs
An attractive benefits package which includes private healthcare
We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone\’s mental and physical health
Company Values
Mutuality – ensuring fairness amongst Club Members
Integrity – upholding high ethical, legal, and regulatory standards
Safety and Sustainability – contributing to safety of life at sea and the preservation of the environment.
Transparency – building strong relationships based on trust and open communication.
Excellence – enabling our people to realise their full potential as team members, industry experts, leaders, and managers.
Collaborative – embracing flexibility, diversity, and inclusivity.
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