At a Glance
- Tasks: Handle P&I claims and provide expert advice while promoting member relationships.
- Company: Join Steamship Mutual, a global leader in P&I insurance with a supportive culture.
- Benefits: Enjoy hybrid working, private healthcare, and a focus on work-life balance.
- Other info: Opportunities for travel and professional development in a collaborative environment.
- Why this job: Make an impact in a dynamic team while developing your skills and career.
- Qualifications: Background in shipping litigation preferred; strong communication and organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overall Job Purpose The role sits within the European Syndicate. Responsibilities will include providing P&I and FDD (Freight, Demurrage and Defence) claims handling services and advice to Members based across a number of European countries, including Switzerland, Scandinavia, the UK, the Netherlands, Germany, Croatia, and Turkey amongst others.
Key Responsibilities To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level
To handle assigned claims in accordance with company procedures, provide advice and support on claims‑related issues and identify the need for loss prevention activity
To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by an Associate
To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e‑files
To contribute to the continuous development of company procedures and systems
To produce relevant articles for inclusion in Club publications
To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers
Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship
Ability to break down and solve problems through quantitative thinking and analysis
To support the Syndicate Underwriting objectives
To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed
To attend appropriate training and to develop relevant knowledge and skills
To perform any other ad hoc duties as required
Person Specification Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, or ship owner / charterer
Qualified lawyer (preferably English‑qualified) with experience equivalent to approximately 2 years' PQE, or degree‑educated (LLB or LLM in Maritime Law or equivalent) with at least 3 years' relevant claims‑handling or industry experience
Excellent communication skills, including negotiating, presenting, and reporting (written and verbal)
Ability to build and maintain effective business relationships at all levels, both internally and externally
Highly organised, motivated, and enthusiastic with an excellent attention to detail
Ability to deliver high quality work within agreed timeframes to and prioritise individual workload
Proficiency in a European language, in addition to English, is considered an advantage but is not essential
Proactive, self‑motivated, and able to work collaboratively as part of a team
Benefits Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge
We offer great work‑life balance initiatives, including competitive hybrid working policy
Clear and transparent career pathway - offering you continued support with enhancing your skills and creating employment development opportunities
We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs
An attractive benefits package which includes private healthcare
We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone's mental and physical health
Company Values Mutuality – ensuring fairness amongst Club Members
Integrity – upholding high ethical, legal, and regulatory standards
Safety and Sustainability – contributing to safety of life at sea and the preservation of the environment.
Transparency – building strong relationships based on trust and open communication.
Excellence – enabling our people to realise their full potential as team members, industry experts, leaders, and managers.
Collaborative – embracing flexibility, diversity, and inclusivity.
Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people‑centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply
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Claims Associate in London employer: Steamship Mutual
Steamship Mutual is an exceptional employer that offers a dynamic and supportive work environment for graduates looking to kickstart their careers in marine insurance. With a structured rotation across three London teams, employees benefit from extensive learning opportunities, mentorship from industry experts, and a clear path for professional growth within a global network. The company's commitment to employee development and its collaborative culture make it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Steamship Mutual. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching common claims handling scenarios. We want you to show off your knowledge and how you’d tackle real-life situations in the role of Claims Associate.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Steamship Mutual.
We think you need these skills to ace Claims Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Associate role. Highlight your experience in shipping litigation and dispute resolution, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Steamship Mutual. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Steamship Mutual
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of P&I claims and FDD/Defence issues. Familiarise yourself with common scenarios and how you would handle them. This will show that you're proactive and ready to take ownership of your caseload.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully negotiated or resolved disputes in the past. Be ready to demonstrate your ability to build relationships, both internally and externally, during the interview.
✨Highlight Your Organisational Skills
Steamship Mutual values highly organised individuals. Bring examples of how you've managed multiple tasks or projects effectively. Discuss your methods for prioritising workload and ensuring high-quality work within deadlines.
✨Embrace the Company Values
Familiarise yourself with Steamship Mutual's core values like mutuality, integrity, and excellence. During the interview, relate your personal values and experiences to these principles, showing that you’re a great cultural fit for the team.
