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For Companies At a Glance
- Tasks: Handle P&I claims and provide expert advice while promoting member relationships.
- Company: Join Steamship Mutual, a global leader in P&I insurance with a supportive culture.
- Benefits: Enjoy hybrid working, private healthcare, and a wellbeing subsidy.
- Why this job: Make an impact in a collaborative environment with opportunities for travel and professional growth.
- Qualifications: Background in shipping litigation preferred; strong communication and organisational skills required.
- Other info: Access to industry qualifications and clear career pathways for skill enhancement.
The predicted salary is between 30000 - 42000 £ per year.
About the company
Steamship Mutual is a P&I insurance company, with 230 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York, Japan, and Singapore.
Overall Job Purpose
The role is based within the Americas Syndicate. The team looks after Members headquartered in Latin America but many of whom have business interests and subsidiaries worldwide. You will have responsibility for providing FDD/Defence advice and P&I claims handling service. The work of the team covers both FDD/Defence and P&I aspects, with an emphasis on FDD/Defence. The role will provide opportunities for travel.
Key Responsibilities
- To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
- Handling a wide range of P&I issues and a substantial Defence caseload, including complex and high value matters.
- Working with a high degree of independence, taking ownership and responsibility for your caseload, but seeking advice and supportive guidance from your Claims Manager or Claims Directors as appropriate.
- To promote the relationship between the Club and existing Members for which the claims team is responsible.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
- Capable of providing support to the Claims Manager and cover during periods of absence.
- Where appropriate, to assist in the development of the capabilities of Claims Executives and Assistants to maximise their potential.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Person Specification
- Proven background in shipping litigation and dispute resolution, gained within a P&I club, insurer, law firm, ship owner, or ship agent.
- Degree educated preferred, but not essential.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, both internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
- Proactive and able to use own initiative.
- The ability to work with people at all levels and within a small team.
Join Us at Steamship Mutual
- Become part of our collaborative, supportive, and friendly working environment, where you can enjoy a rewarding career with opportunities to enhance your existing skills and knowledge. We prioritise a healthy work-life balance and offer a competitive hybrid working policy.
- Our clear and transparent career pathways provide continuous support for skill enhancement and create opportunities for professional development. Additionally, we offer access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
- Our attractive benefits package includes private healthcare and a competitive wellbeing subsidy.
Company Values
Mutuality – ensuring fairness amongst Club Members
Integrity – upholding high ethical, legal, and regulatory standards
Safety and Sustainability – contributing to safety of life at sea and the preservation of the environment
Transparency – building strong relationships based on trust and open communication
Excellence – enabling our people to realise their full potential as team members, industry experts, leaders, and managers
Collaborative – embracing flexibility, diversity, and inclusivity
Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply.
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Claims Associate employer: Steamship Mutual
Contact Detail:
Steamship Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Steamship Mutual. Attend events or webinars where you can meet potential colleagues and show off your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by researching common claims handling scenarios. Think about how you'd tackle complex P&I issues and be ready to discuss your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! Whether it's through mock interviews or networking chats, practice articulating your thoughts clearly. Remember, building relationships is key in this role, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Steamship Mutual.
We think you need these skills to ace Claims Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Associate role. Highlight your relevant experience in shipping litigation and dispute resolution, and show us how your skills align with our values at Steamship Mutual.
Show Off Your Communication Skills: Since excellent communication is key for this role, give us examples of how you've successfully negotiated or presented in past positions. We want to see your ability to build relationships and convey information clearly.
Be Organised and Detail-Oriented: Demonstrate your organisational skills by presenting a well-structured application. Attention to detail is crucial in claims handling, so make sure your documents are free from errors and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Steamship Mutual
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of P&I claims and FDD/Defence issues. Familiarise yourself with common scenarios and how you would handle them. This will show that you're proactive and ready to take ownership of your caseload.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully negotiated or resolved disputes in the past. Be ready to discuss how you build relationships with clients and colleagues alike.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple claims efficiently. Bring examples of how you've prioritised workloads and met deadlines in previous roles. This will reassure them that you can deliver high-quality work under pressure.
✨Embrace the Company Values
Familiarise yourself with Steamship Mutual's values like mutuality, integrity, and collaboration. During the interview, weave these values into your responses to demonstrate that you align with their culture and are a good fit for the team.
