At a Glance
- Tasks: Handle complex P&I and FD&D claims while advising Members across Europe.
- Company: Join Steamship Mutual, a global leader in P&I insurance with a supportive culture.
- Benefits: Enjoy hybrid working, private healthcare, and free access to professional qualifications.
- Other info: Be part of a team that values mutual respect, integrity, and excellence.
- Why this job: Make a real impact in maritime law while developing your skills in a collaborative environment.
- Qualifications: Qualified lawyer or degree educated in Maritime Law with relevant industry experience.
The predicted salary is between 50000 - 60000 £ per year.
About the company
Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York, and Singapore.
Overall Job Purpose:
The role sits within the European Syndicate and will entail providing P&I and FD&D claims handling service and advice to Members based primarily in Switzerland, as well as across other European jurisdictions. The role includes handling complex claims, advising on coverage and liability issues, and supporting Members through dispute resolution, litigation, and settlement.
Key Responsibilities:
- To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
- To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
- To assist the Claims Director in the allocation, delegation, monitoring and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team.
- To process large claims in line with company operating procedures in circumstances where requested to do so by the Claims Director and where it is appropriate for such claims to be handled by a Senior Associate.
- To provide cover in absence of Claims Director.
- To assist in the development of the capabilities of other members of the claims team to maximise their potential.
- Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
- Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
- Able to take a lead on case management.
- Ability to break down and solve problems through quantitative thinking and analysis.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Person Specification:
- Proven experience in handling shipping litigation and dispute resolution, gained within either another P&I club, insurer, law firm, ship owner or ship agent.
- Qualified lawyer (preferably English-qualified) with up to 5 years’ PQE, including experience advising commodity traders, or Degree Educated (LLB or LLM in Maritime Law or equivalent) with at least 5 years’ relevant industry experience.
- Excellent written and verbal communication skills, including drafting advice, corresponding with Members, lawyers and brokers, presenting, and reporting internally.
- Strong negotiating skills and confidence leading discussions with opponents, experts, and brokers.
- Ability to build and maintain effective business relationships internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes, with the ability to manage a varied caseload effectively.
- Knowledge of an additional European language is desirable but not essential.
- Proactive, self-motivated, and able to work collaboratively within a team environment.
- Ability to mentor and support junior claims handlers, contributing to team development and knowledge sharing.
Benefits:
What you will get: Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge. We offer great work life balance initiatives, including competitive hybrid working policy. Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities. We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs. An attractive benefits package which includes private healthcare. We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.
Company Values:
- Mutuality - ensuring fairness amongst Club Members
- Integrity - upholding high ethical, legal, and regulatory standards
- Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.
- Transparency - building strong relationships based on trust and open communication.
- Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.
- Collaborative - embracing flexibility, diversity, and inclusivity.
Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply.
Senior Claims Associate in London employer: Steamship Insurance Management Services
Steamship Mutual is an exceptional employer, offering a collaborative and supportive work environment in the heart of London, near Liverpool Street station. With a strong focus on employee development, we provide clear career pathways, access to educational resources, and a comprehensive benefits package that includes private healthcare and wellbeing initiatives. Our commitment to mutual respect and inclusivity ensures that every team member can thrive and contribute to our mission of excellence in the P&I insurance sector.
Contact Details:
Steamship Insurance Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Steamship Mutual. LinkedIn is your best mate here – drop them a message, ask for a chat, and show genuine interest in their work.
✨Tip Number 2
Prepare for interviews by researching common claims handling scenarios. Think about how you’d tackle complex claims or disputes. We want you to shine, so practice articulating your thought process clearly and confidently.
✨Tip Number 3
Show off your expertise! If you’ve got experience in shipping litigation or dispute resolution, make sure to highlight that in conversations. We love candidates who can demonstrate their knowledge and how it can benefit our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Steamship Mutual.
We think you need these skills to ace Senior Claims Associate in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Claims Associate role. Highlight your relevant experience in handling shipping litigation and dispute resolution, as well as your communication skills. We want to see how you fit into our team!
Showcase Your Expertise:Don’t shy away from demonstrating your knowledge in P&I and FD&D claims. Share specific examples of complex claims you've handled and how you’ve supported Members through disputes. This will help us see your potential impact on our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless necessary. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Steamship Mutual!
How to prepare for a job interview at Steamship Insurance Management Services
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of P&I and FD&D claims handling. Be prepared to discuss specific cases you've worked on, especially those involving complex claims or dispute resolution. This will show that you have the expertise they’re looking for.
✨Showcase Your Communication Skills
Since the role involves a lot of correspondence with Members, lawyers, and brokers, practice articulating your thoughts clearly. You might be asked to draft a mock email or explain a complex claim situation, so being concise and professional is key.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've tackled challenging claims or disputes in the past. Highlight your quantitative thinking and analysis skills, as these are crucial for breaking down problems and finding effective solutions.
✨Emphasise Team Collaboration
Steamship Mutual values a collaborative environment, so be ready to discuss how you've worked within a team. Share experiences where you’ve mentored others or contributed to team development, as this aligns with their focus on mutual support and growth.
