About the company
Steamship Mutual is a P&I insurance company, with 250 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, New York and Singapore.
Overall Job Purpose: Responsible for delivering P&I claims handling services and expert advice. The role is part of the European Syndicate, working within a team that supports Members in Germany, UK, Scandinavia, Croatia, Spain, Poland and Ethiopia.
Key Responsibilities:
- To promote the relationship between the Club and existing Members for which the Claims team is responsible.
- To handle assigned claims in accordance with company procedures, provide advice on claims related issues and identify the need for loss prevention activity.
- Handling a wide range of P&I issues including complex and high value matters.
- Taking ownership and responsibility for your caseload but seeking advice and supportive guidance from your Syndicate Manager or Claims Directors as appropriate.
- To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
- To delegate appropriate work and assist in the development of the capabilities of Syndicate Assistants to maximise their potential.
- To contribute to the continuous development of company procedures and systems.
- To produce relevant articles for inclusion in Club publications.
- To support the Syndicate Underwriting objectives.
- To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
- To attend appropriate training and to develop relevant knowledge and skills.
- To perform any other ad hoc duties as required.
Person Specification:
- Although not exclusive; may have previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner or ship agent.
- Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
- Ability to build and maintain effective business relationships at all levels, both internally and externally.
- Highly organised, motivated, and enthusiastic with an excellent attention to detail.
- Ability to deliver high quality work within agreed timeframes and prioritise individual workload.
- Spanish language proficiency is highly desirable but not essential.
- Proactive and able to use own initiative.
- The ability to work within a team.
Benefits:
What you will get: Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge. We offer great work life balance initiatives, including competitive hybrid working policy. Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities. We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs. An attractive benefits package which includes private healthcare. We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.
Company Values:
- Mutuality - ensuring fairness amongst Club Members
- Integrity - upholding high ethical, legal, and regulatory standards
- Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment.
- Transparency - building strong relationships based on trust and open communication.
- Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers.
- Collaborative - embracing flexibility, diversity, and inclusivity.
Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff, and we welcome and encourage you to apply.
Claims Executive in London employer: Steamship Insurance Management Services
Steamship Mutual is an exceptional employer, offering a collaborative and supportive work environment in the heart of London. As a Graduate Claims Executive, you will embark on a rewarding career in marine insurance, gaining hands-on experience while benefiting from a clear career pathway, comprehensive training, and a commitment to your professional development. With a focus on employee wellbeing and a strong emphasis on mutual respect, Steamship Mutual is dedicated to fostering a culture where you can thrive and make a meaningful impact.
Contact Details:
Steamship Insurance Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Executive in London
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Steamship Insurance Management Services.
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How to prepare for a job interview at Steamship Insurance Management Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Steamship Insurance Management Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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As a full-timer at Steamship Insurance Management Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Steamship Insurance Management Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
