A London company in stealth, building a private membership for people who already have a lot held for them, except this one part of their life.
The model is a private-client desk: specialists own the underlying work. A named Relationship Manager owns the relationship, the logistics, and whether it feels personally held. This is not a platform team and not a support queue.
- Early hires will set the standard members actually feel.
Role Description
Full-time Relationship Manager. London, hybrid, with some real in-person time.
You are the person a member speaks to most. You take them from the day they join to a working relationship they trust, keep everything moving.
Day to day
- Onboarding: a careful welcome, chasing what is outstanding, preparing people properly for each specialist touchpoint
- The book: messages answered quickly, precisely, and warmly; holding people through uncertain or emotional moments without overstepping
- The membership: gathering feedback properly, turning it into changes, and occasionally curating things worth attending (dinners, talks) without making anyone feel they must appear
- Working with a small founding team to invent process rather than inherit it
£55,000 base plus a performance bonus and equity. Right to work in the UK required.
Qualifications
Must have
- A client book you have actually carried, where the relationship was the product, such as private client or wealth management, members' clubs, luxury hospitality, premium concierge, or high-touch membership
- Exceptional written and spoken English
- Calm under emotional load, and discreet with sensitive information by instinct
- High agency: you invent how the work is done
- Organisation tight enough that nothing is dropped
Strong signals
- You have worked somewhere regulated or trust-heavy (finance, legal, luxury service)
- You have built a process, a format, or a way of doing things that outlasted you
- Comfortable with a light CRM and have taste in the tools you use
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Relationship Manager employer: Stealth Startup
Join a forward-thinking company that values creativity and innovation, where your design work will play a crucial role in transforming how people perceive their finances. With a flexible remote working environment and the opportunity for ongoing engagement, you'll be part of a supportive culture that encourages personal growth and collaboration. This is not just a job; it's a chance to make a meaningful impact while developing your skills alongside a passionate team dedicated to reshaping financial experiences.
