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- Tasks: Join as a Service Design Consultant, guiding clients through innovative service design processes.
- Company: Work with a leading IT consultancy focused on transforming digital services for government clients.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that champions user-centric design and drives impactful change in services.
- Qualifications: Experience in service design, GDS standards, and strong problem-solving skills are essential.
- Other info: Must be eligible for SC Clearance; ideal for those passionate about design thinking and innovation.
The predicted salary is between 33000 - 77000 £ per year.
We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.
Salary - up to £55,000 per annum + Additional Benefits
Remote with occasional client visits
As a Service Designer, you will:
- Maximise the value delivered for clients from inception to real-life application of Service Design.
- Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
- Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
- Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.
Additionally, you will have opportunities to contribute to business and personal growth through:
- Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
- Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
- Learning & Development – Pursuing training and certifications to support career development and company skill demands.
Your Profile
You will bring the following skills and experience:
- Proven experience working across a service design process with minimal support.
- Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
- Ability to identify potential accessibility barriers for complex user groups.
- Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- A curious and inquisitive mindset with a passion for asking ‘why.’
- Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
- Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Ability to manage competing priorities within tight timeframes with a proactive mindset.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
- Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).
Service Design Consultant (United Kingdom) employer: Stealth iT Consulting
Contact Detail:
Stealth iT Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant (United Kingdom)
✨Tip Number 1
Familiarise yourself with Government Digital Services (GDS) standards and principles. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to user-centric design, which is crucial for this role.
✨Tip Number 2
Network with professionals in the service design field, especially those who have experience with GDS. Engaging in conversations or attending relevant events can provide insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your experience with creating service design artefacts. Be ready to share specific examples of user journeys, personas, or service blueprints you've developed, as this will showcase your practical skills during interviews.
✨Tip Number 4
Highlight your ability to work in agile environments and collaborate with cross-functional teams. Emphasising your teamwork and problem-solving skills will resonate well with the hiring managers looking for a Service Design Consultant.
We think you need these skills to ace Service Design Consultant (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Government Digital Services (GDS) and service design processes. Use specific examples that demonstrate your ability to create service design artefacts and outputs.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for user-centric design and your experience in facilitating workshops and design sprints. Mention your eligibility for SC Clearance and how your skills align with the job requirements.
Showcase Relevant Projects: Include a portfolio or examples of past projects that illustrate your ability to work in agile environments and your problem-solving skills. Highlight any innovative products or services you have contributed to.
Prepare for Interviews: Be ready to discuss your approach to service design and how you advocate for user-centricity. Prepare to answer questions about your experience with GDS standards and how you've managed competing priorities in previous roles.
How to prepare for a job interview at Stealth iT Consulting
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Services (GDS) during the interview. Be prepared to discuss specific projects where you applied GDS design principles and how they influenced the outcomes.
✨Prepare Service Design Artefacts
Bring examples of service design artefacts you've created, such as user journeys, personas, or service blueprints. This will demonstrate your ability to visualise complex services and your hands-on experience in the service design process.
✨Emphasise User-Centricity
Be ready to discuss how you advocate for user-centric approaches in your work. Share examples of how you've identified accessibility barriers and how you’ve facilitated workshops or design sprints to gather user feedback.
✨Demonstrate Problem-Solving Skills
Prepare to talk about specific challenges you've faced in previous roles and how you approached solving them. Highlight your ability to break down complex problems and manage competing priorities effectively.
