At a Glance
- Tasks: Champion inclusive design and create innovative products that enhance user experiences.
- Company: Leading consultancy with a vibrant UCD community and flexible working options.
- Benefits: Competitive salary, flexible working model, and opportunities for professional growth.
- Other info: Join a dynamic team and work on exciting projects in an agile environment.
- Why this job: Make a real impact by designing accessible services for diverse users.
- Qualifications: Experience in service design, GDS standards, and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
We are partnered with a leading consultancy client who are looking to grow their already exciting UCD community with multiple hires.
You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.
As a Service Designer you will:
- Maximise the value we deliver for our clients right from the inception to real life application of Service Design.
- Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
- Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity.
- Work on new ideas and work alongside solution team to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation.
You will bring below skills and experience:
- Proven experience working across a service design process, autonomously with minimal support.
- Experience working with Government Digital Service (GDS) service standards, applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts.
- Ability to identify potential accessibility barriers for complex user groups.
- Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling.
- Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- SC (Security Check) Clearance or being eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period).
Service Designer in Manchester employer: Stealth iT Consulting
Stealth iT Consulting is an exceptional employer that champions a flexible work culture, allowing you to thrive in remote or hybrid settings while engaging in impactful projects across vital sectors such as Government, Finance, Retail, and Energy. With competitive salaries and comprehensive benefits, we prioritise your professional growth through collaboration with diverse, cross-functional teams, making it a rewarding environment for both Mid and Senior level Agile Delivery Coaches and Scrum Masters.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow Service Designers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your user-centric approach and how you've tackled complex problems. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can showcase your experience with GDS standards and your ability to facilitate workshops. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with user-centric design and any relevant projects that showcase your skills in service design processes.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve applied GDS standards or created service design artefacts. This will help us see how you can add value to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is passionate about inclusive design, so share your thoughts on why this matters to you and how you’ve championed it in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Stealth iT Consulting
✨Know Your Service Design Process
Make sure you can clearly articulate your experience with the service design process. Be ready to discuss specific projects where you've worked autonomously, and highlight how you applied GDS standards and principles. This will show that you understand the nuances of the role.
✨Showcase Your User-Centric Approach
Prepare examples that demonstrate your commitment to user-centricity. Talk about how you've engaged in user research, identified accessibility barriers, and created artefacts like user journeys or personas. This will help illustrate your ability to champion inclusive design practices.
✨Be Ready for Collaborative Scenarios
Since you'll be working in cross-functional teams, think of instances where you've facilitated workshops or design sprints. Share how you managed stakeholder expectations and balanced competing views during the design process. This will highlight your strong stakeholder management skills.
✨Demonstrate Your Agile Mindset
Familiarise yourself with agile methodologies, especially if you've worked in a scrum environment. Be prepared to discuss how you've adapted to fast-paced changes and collaborated with various roles like UX/UI designers and product owners. This will show that you're a team player who thrives in dynamic settings.
