At a Glance
- Tasks: Maximise value delivery and guide clients through the entire service design process.
- Company: Join a leading digital consulting firm with major public and private sector clients.
- Benefits: Remote work flexibility, occasional travel, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic environment focused on service improvement.
- Why this job: Make a real impact by championing user-centric design and driving innovative solutions.
- Qualifications: Experience in user-centred design and strong facilitation skills required.
The predicted salary is between 36000 - 60000 £ per year.
Stealth IT Consulting are currently supporting a huge player within the digital consulting world and we are looking for Senior Service Designers to make an impact within the Design team! This is an opportunity to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). This role is mainly remote with occasional travel depending on your client project, this will be either London, Manchester, Newcastle or Glasgow. Travel could be up to once a fortnight.
As a Service Designer, Your Role Will Include:
- Maximizing Value: Ensure the highest value delivery for clients, from the initial concept to the real-world implementation of service design.
- End-to-End Support: Guide clients through the entire service design process, from ideation and inception to solution development and testing.
- Championing User-Centricity: Leverage a range of tools and methods to embed design thinking and user-centred approaches.
- Innovative Collaboration: Work on new ideas alongside solution teams to design and develop forward-thinking products and services.
- Driving Service Improvements: Utilize emerging trends to enhance existing services and introduce cutting-edge, industry-first experiences.
- Influencing Stakeholders: Advocate for user-focused transformation, engaging with service managers, user researchers, UI/UX designers, and program directors to demonstrate the impact of user-centric solutions.
Required Experience:
- Experience working within UCD across the full service design process, working independently with minimal support.
- Familiarity with Government Digital Service (GDS) principles and standards is a must have.
- Expertise in creating service design deliverables, including user journeys, personas, service blueprints, and concepts.
- Understanding of accessibility challenges for diverse user groups and ability to address them.
- Strong facilitation skills – experience leading workshops, design sprints, and ideation sessions.
- Ability to visualize complex services in a clear and engaging way for different audiences.
- Critical thinking and problem-solving skills, with a passion for asking "why" and breaking down challenges.
- Experience in agile (scrum) environments, collaborating with cross-functional teams (researchers, designers, analysts, product owners, and developers).
- Ability to manage competing priorities under tight deadlines with a proactive approach.
- Strong stakeholder management skills, balancing diverse perspectives to drive design success.
- Advocacy for user-centricity, translating user stories into actionable design strategies.
Service Designer - Senior & Mid in Glasgow employer: Stealth iT Consulting
Stealth IT Consulting is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among talented professionals. With a strong focus on employee growth, you will have the opportunity to work with prestigious clients across various sectors while enjoying the flexibility of remote work and occasional travel to vibrant cities like London, Manchester, Newcastle, or Glasgow. Our culture champions user-centric design and encourages creative problem-solving, making it a rewarding place for those passionate about making a meaningful impact in the digital consulting landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer - Senior & Mid in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend design meetups, and engage with online communities. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s user-friendly and visually appealing – after all, you’re a designer! Share it on platforms like LinkedIn and our website.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your user-centric approach and problem-solving skills. We want to see your passion shine through!
✨Tip Number 4
Don’t hesitate to apply through our website! We’re always on the lookout for talented individuals like you. Tailor your application to showcase how your experience aligns with the role and the impact you can make.
We think you need these skills to ace Service Designer - Senior & Mid in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with user-centred design and any relevant projects that showcase your skills in service design deliverables.
Showcase Your Process:Don’t just list your skills; explain how you’ve applied them in real-world scenarios. Use examples of how you've guided clients through the service design process, from ideation to implementation, to demonstrate your end-to-end support capabilities.
Emphasise Collaboration:Since this role involves working with various stakeholders, make sure to mention your experience in collaborative environments. Talk about how you've influenced teams and engaged with different roles to drive user-centric solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Stealth iT Consulting
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the service design process, especially user-centred design (UCD) principles. Be ready to discuss your past experiences and how you've maximised value for clients, as this will show your understanding of the role.
✨Showcase Your Facilitation Skills
Prepare examples of workshops or design sprints you've led. Highlight how you engaged participants and drove collaboration. This is crucial since strong facilitation skills are a must-have for this position.
✨Familiarise Yourself with GDS Principles
Since familiarity with Government Digital Service (GDS) standards is essential, brush up on these principles before your interview. Be prepared to discuss how you’ve applied them in your previous work.
✨Demonstrate Your Problem-Solving Mindset
Be ready to tackle hypothetical scenarios during the interview. Show your critical thinking skills by breaking down challenges and explaining your thought process. This will illustrate your ability to manage competing priorities effectively.
