At a Glance
- Tasks: Lead user research to shape digital services for the public sector.
- Company: Reputable IT services firm focused on digital transformation.
- Benefits: Remote-first work, occasional travel, and a chance to make a real impact.
- Other info: Opportunity to work independently and grow within agile teams.
- Why this job: Be at the forefront of user-centred design and influence public sector services.
- Qualifications: Experience in user research and familiarity with GDS standards required.
The predicted salary is between 60000 - 68205 £ per year.
We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments.
Location: Remote-first, occasional travel to client locations
Security Clearance: Must be eligible for SC Clearance
Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices
As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences.
- Design and lead research activities throughout the project lifecycle — from discovery to implementation
- Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context
- Generate and present insights that support evidence-based decision-making in agile delivery teams
- Engage with stakeholders to align research goals with user and business needs
- Analyse both qualitative and quantitative data to inform product or service improvements
- Champion user-centred practices across the organisation and help embed research into delivery processes
Requirements:
- Proven experience conducting user research across different delivery phases
- Solid understanding of GDS standards and how they influence service design
- Ability to work independently as a lead researcher within agile teams
- Skilled in selecting and applying appropriate research methodologies
- Comfortable communicating research findings through storytelling and visualisation
- Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes
This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.
Consultant User Researcher employer: Stealth iT Consulting
As a leading IT services firm dedicated to digital transformation in the public sector, we pride ourselves on fostering a remote-first work culture that prioritises flexibility and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your insights directly influence user-centric service design. Join us to make a meaningful impact while enjoying the unique advantage of working with diverse teams across various client locations.
