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- Tasks: Lead service design and transition activities to ensure smooth project delivery.
- Company: Join a dynamic public sector team in Telford with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Active SC clearance required; great chance to enhance your career in a supportive environment.
- Why this job: Make a real impact by ensuring services are ready for live operation.
- Qualifications: Experience in service design, strong communication, and stakeholder management skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford
Hybrid (2 days onsite per month)
Day Rate: Up to £490/day inside IR35
Clearance: Active SC Clearance required
Sector: Public Sector
Overview
We are looking for a Service Design & Transition Manager to support end-to-end service design and transition activities across project delivery teams. This role is focused on ensuring new or changed services are operationally ready, fully tested, and successfully transitioned into live service. You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure governance and service readiness standards are met before go-live.
Key Responsibilities
- Develop support models, service diagrams, and operational documentation for new services
- Ensure application and technical support teams are ready to support new service components
- Identify service and operational risks, ensuring mitigation plans are in place
- Coordinate Service Design & Transition activities across multiple workstreams
- Drive operational readiness, testing, and sign-off before go-live
- Escalate operational risks and issues where required
- Support governance reviews, technical reviews, and operational approvals
- Facilitate support process testing and approval across teams
Required Skills & Experience
- Experience in Service Design & Transition, Service Management, or Operational Readiness
- Strong stakeholder management and meeting facilitation skills
- Comfortable leading workshops, taking detailed notes, and producing weekly reporting
- Ability to assess service risks and recommend practical solutions
- Strong communication, negotiation, and challenge skills
- Self-sufficient and able to work independently
Desirable Skills
- ITIL / ITIL4 Foundation (or willingness to obtain)
- Project delivery or service management experience
- Risk management awareness
- Strong Excel, PowerPoint, and Microsoft Office skills
Please apply with your latest CV if interested.
Service Design & Transition Manager in Telford employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Design & Transition Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your service design and transition knowledge. Be ready to discuss how you've tackled operational risks in the past and how you can ensure governance and service readiness standards are met. We want to see your expertise shine!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share examples of how you've facilitated workshops and led meetings effectively. This will demonstrate your ability to coordinate across multiple workstreams, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Design & Transition Manager in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight your experience in service management and operational readiness, and don’t forget to showcase your stakeholder management skills!
Showcase Relevant Experience: When writing your application, focus on your past experiences that align with the key responsibilities mentioned in the job description. Use specific examples to demonstrate how you've successfully managed service transitions or identified operational risks.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stealth IT Consulting Limited
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and transition principles. Be ready to discuss how you've successfully managed similar projects in the past, focusing on operational readiness and risk management.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders and facilitating meetings. Think about times when you led workshops or coordinated across multiple teams, as this will demonstrate your ability to drive collaboration.
✨Be Ready to Discuss Risk Mitigation
Since identifying and mitigating risks is crucial for this role, come prepared with specific examples of how you've assessed service risks in previous positions. Highlight any practical solutions you recommended and the outcomes of those actions.
✨Demonstrate Your Communication Prowess
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like operational documentation and support models. This will help you stand out during the interview.