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For Companies At a Glance
- Tasks: Lead service design for public sector projects, improving user experiences and outcomes.
- Company: Join a dynamic team transforming public services with innovative design.
- Benefits: Competitive day rate, remote work, and immediate start.
- Why this job: Make a real difference in public services while working with diverse teams.
- Qualifications: Experience in service design within UK public sector and agile environments.
- Other info: Immediate interviews available; active SC clearance required.
Day Rate: £540 - £600 (Inside IR35)
Clearance: Active SC required
Location: Remote
Contract: Immediate start
Public Sector Programme Overview
We are looking for an experienced Service Designer to join a major public-sector transformation programme. You will work closely with multidisciplinary teams to design and improve end-to-end services that meet user needs, align with government standards, and deliver measurable outcomes.
Key Responsibilities
- Lead end-to-end service design across complex digital and non-digital journeys.
- Work closely with Product, UCD, Policy, BA, and Technical teams to map current and future state services.
- Create service blueprints, user journey maps, process flows, and supporting artefacts.
- Identify pain points, gaps, and opportunities for service improvement.
- Champion user-centred design and ensure services meet GDS standards and accessibility requirements.
- Facilitate workshops, discovery sessions, and stakeholder interviews.
- Support user research activities and translate insights into actionable service design.
- Contribute to strategic decision-making by providing evidence-based recommendations.
- Ensure solutions align with organisational goals, technical constraints, and policy requirements.
Essential Skills & Experience
- Strong background in Service Design within UK Public Sector environments.
- Proven experience delivering in multidisciplinary agile teams.
- Hands-on experience producing service blueprints, journey maps, systems maps, and conceptual models.
- Excellent knowledge of GDS frameworks, service standards, and accessibility principles (WCAG).
- Ability to simplify complex problems and communicate them clearly.
- Strong stakeholder engagement and facilitation skills.
- Experience supporting discoveries, alphas, and betas.
Nice-to-Have
- Prior experience working on Home Office or other central government programmes.
- Exposure to policy design or operational service transformation.
- Familiarity with prototyping tools (Figma, Miro, etc.).
Other Information
Immediate interview and onboarding. Must hold active SC clearance (unfortunately sponsorship cannot be provided).
Service Designer (SC Cleared) - Contract in Slough employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (SC Cleared) - Contract in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your portfolio ready! Showcase your best work in service design, especially projects that align with GDS standards. Make sure it’s easy to navigate and highlights your skills in user journey mapping and service blueprints.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to service design and be ready to discuss how you've tackled complex problems in previous roles. Use the STAR method to structure your answers and keep it engaging.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Designer (SC Cleared) - Contract in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design, especially within the UK public sector. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your ability to create service blueprints, user journey maps, and your experience with GDS standards. This will help us see your practical experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This reflects your ability to simplify complex problems, which is crucial for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Stealth IT Consulting Limited
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles, especially within the UK public sector. Be ready to discuss your experience with service blueprints and user journey maps, as well as how you've tackled complex problems in previous roles.
✨Familiarise Yourself with GDS Standards
Since this role requires a strong understanding of GDS frameworks, take some time to review these standards. Be prepared to explain how you've applied them in your past projects and how you ensure accessibility in your designs.
✨Engage with Stakeholders Effectively
Think about examples where you've successfully facilitated workshops or stakeholder interviews. Highlight your communication skills and how you've managed to gather insights that led to actionable service improvements.
✨Showcase Your Agile Experience
This position involves working in multidisciplinary agile teams, so be ready to share your experiences in such environments. Discuss how you've collaborated with product, UCD, and technical teams to deliver successful outcomes.
