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- Tasks: Join us as a Service Designer, shaping innovative products and services for clients.
- Company: Work with a leading IT consultancy focused on Government Digital Services.
- Benefits: Enjoy a salary up to £60,000, remote work, and opportunities for personal growth.
- Why this job: Be part of a user-centric culture that values creativity and innovation in service design.
- Qualifications: Experience in service design and GDS standards is essential; SC Clearance eligibility required.
- Other info: Contribute to business development and engage in exciting learning opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.
Salary - up to £60,000 per annum + Additional Benefits
Remote with occasional client visits
As a Service Designer, you will:
- Maximise the value delivered for clients from inception to real-life application of Service Design.
- Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
- Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
- Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.
Additionally, you will have opportunities to contribute to business and personal growth through:
- Business Development: Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
- Internal Contribution: Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
- Learning & Development: Pursuing training and certifications to support career development and company skill demands.
Your Profile
You will bring the following skills and experience:
- Proven experience working across a service design process with minimal support.
- Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
- Ability to identify potential accessibility barriers for complex user groups.
- Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- A curious and inquisitive mindset with a passion for asking why.
- Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
- Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Ability to manage competing priorities within tight timeframes with a proactive mindset.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
- Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).
Service Designer SC Cleared employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer SC Cleared
✨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to user-centric design, which is crucial for this role.
✨Tip Number 2
Network with professionals in the service design field, especially those who have experience with GDS. Engaging in conversations or attending relevant events can provide insights into the industry and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past work in service design, particularly any projects that involved user research or agile methodologies. Being able to articulate your experiences clearly will set you apart during the interview process.
✨Tip Number 4
Stay updated on current trends in service design and digital services. Showing that you are aware of emerging technologies and methodologies can impress potential employers and highlight your proactive approach to professional development.
We think you need these skills to ace Service Designer SC Cleared
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Designer position. Familiarise yourself with Government Digital Services (GDS) standards and how they apply to service design.
Tailor Your CV: Customise your CV to highlight relevant experience in service design, particularly any work with GDS. Include specific examples of projects where you've applied user-centric design principles and created service design artefacts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of user-centric approaches. Mention your eligibility for SC Clearance and how your skills align with the company's needs.
Showcase Your Skills: In your application, emphasise your problem-solving abilities and experience working in agile environments. Provide examples of how you've facilitated workshops or design sprints, and how you've managed stakeholder expectations.
How to prepare for a job interview at Stealth IT Consulting Limited
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Services (GDS) during the interview. Be prepared to discuss specific projects where you applied GDS design principles and how they influenced the outcomes.
✨Demonstrate User-Centric Thinking
Prepare examples that illustrate your ability to champion user-centricity. Discuss how you've used design thinking tools and methods to create user journeys, personas, or service blueprints that improved service delivery.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in fast-paced environments. Think of complex challenges you've faced and how you broke them down to find effective solutions.
✨Engage with Stakeholder Management
Discuss your experience in managing competing priorities and balancing stakeholder views. Share examples of how you've facilitated workshops or design sprints to gather input and drive consensus among diverse teams.
