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- Tasks: Lead service design and transition activities to ensure operational readiness for new services.
- Company: Join a dynamic public sector team in Telford with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Active SC clearance required; great chance to enhance your career in a supportive environment.
- Why this job: Make a real impact by ensuring smooth transitions of vital public services.
- Qualifications: Experience in service design, strong stakeholder management, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford Hybrid (2 days onsite per month)
Day Rate: Up to £490/day inside IR35
Clearance: Active SC Clearance required
Sector: Public Sector
Overview
We are looking for a Service Design & Transition Manager to support end-to-end service design and transition activities across project delivery teams. This role is focused on ensuring new or changed services are operationally ready, fully tested, and successfully transitioned into live service. You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure governance and service readiness standards are met before go-live.
Key Responsibilities
- Develop support models, service diagrams, and operational documentation for new services
- Ensure application and technical support teams are ready to support new service components
- Identify service and operational risks, ensuring mitigation plans are in place
- Coordinate Service Design & Transition activities across multiple workstreams
- Drive operational readiness, testing, and sign-off before go-live
- Escalate operational risks and issues where required
- Support governance reviews, technical reviews, and operational approvals
- Facilitate support process testing and approval across teams
Required Skills & Experience
- Experience in Service Design & Transition, Service Management, or Operational Readiness
- Strong stakeholder management and meeting facilitation skills
- Comfortable leading workshops, taking detailed notes, and producing weekly reporting
- Ability to assess service risks and recommend practical solutions
- Strong communication, negotiation, and challenge skills
- Self-sufficient and able to work independently
Desirable Skills
- ITIL / ITIL4 Foundation (or willingness to obtain)
- Project delivery or service management experience
- Risk management awareness
- Strong Excel, PowerPoint, and Microsoft Office skills
Please apply with your latest CV if interested.
Service Design & Transition Manager employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Design & Transition Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your service design and transition knowledge. Be ready to discuss how you've tackled operational risks in the past and how you can ensure governance and service readiness. We want you to shine!
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share examples of how you've facilitated meetings and led workshops. This will demonstrate your ability to coordinate across multiple workstreams, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Design & Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight relevant experience and skills that match the job description, especially in service management and operational readiness.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your stakeholder management, risk assessment, and communication abilities.
Keep It Clear and Concise: We love clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role, and keep your sentences short and impactful.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Stealth IT Consulting Limited
✨Know Your Service Design Basics
Make sure you brush up on the fundamentals of service design and transition. Understand the key concepts, such as operational readiness and support models, so you can confidently discuss how you would ensure new services are ready for go-live.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders and facilitating meetings. Be ready to discuss how you've successfully led workshops or coordinated activities across multiple teams, as this is crucial for the role.
✨Be Ready to Discuss Risk Management
Think about past experiences where you identified service risks and implemented mitigation plans. Be prepared to share specific examples that demonstrate your ability to assess risks and recommend practical solutions.
✨Practice Your Communication Techniques
Since strong communication skills are essential, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your negotiation and challenge skills, ensuring you're ready to impress during the actual interview.