Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design and transition activities to ensure operational readiness for new services.
- Company: Join a dynamic public sector team in Telford with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Work independently in a supportive environment with potential for career advancement.
- Why this job: Make a real impact by ensuring smooth transitions of vital services.
- Qualifications: Experience in service design, strong stakeholder management, and excellent communication skills.
Location: Telford Hybrid (2 days onsite per month)
Day Rate: Up to £490/day inside IR35
Clearance: Active SC Clearance required
Sector: Public Sector
Overview
We are looking for a Service Design & Transition Manager to support end-to-end service design and transition activities across project delivery teams. This role is focused on ensuring new or changed services are operationally ready, fully tested, and successfully transitioned into live service. You will work closely with project, technical, and support teams to identify operational risks, develop support models, and ensure governance and service readiness standards are met before go-live.
Key Responsibilities
- Develop support models, service diagrams, and operational documentation for new services
- Ensure application and technical support teams are ready to support new service components
- Identify service and operational risks, ensuring mitigation plans are in place
- Coordinate Service Design & Transition activities across multiple workstreams
- Drive operational readiness, testing, and sign-off before go-live
- Escalate operational risks and issues where required
- Support governance reviews, technical reviews, and operational approvals
- Facilitate support process testing and approval across teams
Required Skills & Experience
- Experience in Service Design & Transition, Service Management, or Operational Readiness
- Strong stakeholder management and meeting facilitation skills
- Comfortable leading workshops, taking detailed notes, and producing weekly reporting
- Ability to assess service risks and recommend practical solutions
- Strong communication, negotiation, and challenge skills
- Self-sufficient and able to work independently
Desirable Skills
- ITIL / ITIL4 Foundation (or willingness to obtain)
- Project delivery or service management experience
- Risk management awareness
- Strong Excel, PowerPoint, and Microsoft Office skills
Please apply with your latest CV if interested.
Service Design & Transition Manager in Newport employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design & Transition Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Design & Transition Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your stakeholder management skills. Think of examples from your past experiences where you've successfully led workshops or facilitated meetings. We want you to shine when discussing how you handle operational readiness and service transitions!
✨Tip Number 3
Don’t forget to showcase your communication and negotiation skills during interviews. Be ready to discuss how you've tackled service risks and developed practical solutions in previous roles. This is your chance to demonstrate that you’re the perfect fit for the job!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and let’s make it happen!
We think you need these skills to ace Service Design & Transition Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design & Transition Manager role. Highlight relevant experience in service design, operational readiness, and stakeholder management. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to drive operational readiness and manage risks effectively. This will help us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Stealth IT Consulting Limited
✨Know Your Service Design Basics
Make sure you brush up on the fundamentals of service design and transition. Understand key concepts like operational readiness, support models, and risk management. Being able to speak confidently about these topics will show that you're well-prepared and knowledgeable.
✨Showcase Your Stakeholder Management Skills
Prepare examples from your past experiences where you've successfully managed stakeholders or facilitated workshops. Highlight how you navigated challenges and ensured everyone was on the same page. This will demonstrate your ability to lead and communicate effectively.
✨Be Ready to Discuss Risk Management
Think of specific instances where you've identified and mitigated operational risks in previous roles. Be ready to discuss your thought process and the practical solutions you implemented. This will showcase your analytical skills and proactive approach.
✨Familiarise Yourself with Governance Standards
Research the governance and service readiness standards relevant to the public sector. Be prepared to discuss how you would ensure compliance and facilitate reviews. This knowledge will set you apart as someone who understands the importance of governance in service transitions.