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For Companies At a Glance
- Tasks: Lead service design for public sector projects, improving user experiences and outcomes.
- Company: Join a dynamic team transforming public services with innovative design.
- Benefits: Competitive day rate, remote work, and immediate start.
- Why this job: Make a real difference in public services while working with diverse teams.
- Qualifications: Experience in service design within UK public sector and strong stakeholder engagement skills.
- Other info: Immediate interviews available; active SC clearance required.
Day Rate: £540 - £600 (Inside IR35)
Clearance: Active SC required
Location: Remote
Contract: Immediate start
Public Sector Programme Overview
We are looking for an experienced Service Designer to join a major public-sector transformation programme. You will work closely with multidisciplinary teams to design and improve end-to-end services that meet user needs, align with government standards, and deliver measurable outcomes.
Key Responsibilities
- Lead end-to-end service design across complex digital and non-digital journeys.
- Work closely with Product, UCD, Policy, BA, and Technical teams to map current and future state services.
- Create service blueprints, user journey maps, process flows, and supporting artefacts.
- Identify pain points, gaps, and opportunities for service improvement.
- Champion user-centred design and ensure services meet GDS standards and accessibility requirements.
- Facilitate workshops, discovery sessions, and stakeholder interviews.
- Support user research activities and translate insights into actionable service design.
- Contribute to strategic decision-making by providing evidence-based recommendations.
- Ensure solutions align with organisational goals, technical constraints, and policy requirements.
Essential Skills & Experience
- Strong background in Service Design within UK Public Sector environments.
- Proven experience delivering in multidisciplinary agile teams.
- Hands-on experience producing service blueprints, journey maps, systems maps, and conceptual models.
- Excellent knowledge of GDS frameworks, service standards, and accessibility principles (WCAG).
- Ability to simplify complex problems and communicate them clearly.
- Strong stakeholder engagement and facilitation skills.
- Experience supporting discoveries, alphas, and betas.
Nice-to-Have
- Prior experience working on Home Office or other central government programmes.
- Exposure to policy design or operational service transformation.
- Familiarity with prototyping tools (Figma, Miro, etc.).
Other Information
Immediate interview and onboarding. Must hold active SC clearance (unfortunately sponsorship cannot be provided).
Service Designer (SC Cleared) - Contract in London employer: Stealth IT Consulting Limited
Contact Detail:
Stealth IT Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (SC Cleared) - Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get your portfolio ready! Showcase your best work in service design, especially projects that align with GDS standards. Make sure it’s easy to navigate and highlights your skills in user-centred design and stakeholder engagement.
✨Tip Number 3
Practice your pitch! Be prepared to discuss your experience in multidisciplinary teams and how you've tackled complex service design challenges. Confidence is key, so rehearse your answers to common interview questions.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, and applying directly gives you a better chance of standing out. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Designer (SC Cleared) - Contract in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in service design, especially within the UK public sector, and showcase how your skills align with the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve created service blueprints or user journey maps. This will help us see how you can contribute to our multidisciplinary teams.
Be Clear and Concise: When writing your application, keep it straightforward. We love clarity! Avoid jargon unless it’s relevant, and make sure your points are easy to understand. Remember, we want to see how you simplify complex problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Stealth IT Consulting Limited
✨Know Your Service Design Stuff
Make sure you brush up on your service design knowledge, especially within the UK public sector. Be ready to discuss your experience with service blueprints, user journey maps, and GDS standards. This will show that you’re not just familiar with the concepts but have practical experience applying them.
✨Prepare for Stakeholder Engagement
Since you'll be working closely with various teams, think about how you can demonstrate your strong stakeholder engagement skills. Prepare examples of past experiences where you facilitated workshops or conducted interviews, and be ready to explain how you navigated different perspectives to achieve a common goal.
✨Showcase Your Problem-Solving Skills
Service design often involves simplifying complex problems. Think of specific instances where you identified pain points and proposed effective solutions. Be prepared to walk through your thought process during the interview, as this will highlight your analytical skills and ability to communicate clearly.
✨Familiarise Yourself with Tools
If you have experience with prototyping tools like Figma or Miro, make sure to mention it! Even if it's not a strict requirement, showing familiarity with these tools can set you apart. Consider bringing a portfolio or examples of your work to illustrate your capabilities in using these tools effectively.
