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- Tasks: Own and optimise the Salesforce Service Cloud environment for enhanced customer service.
- Company: Join Steadman Brown, a leader in IT services with a collaborative culture.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and support for continuous learning.
- Why this job: Make a real impact by innovating CRM solutions that enhance customer experiences.
- Qualifications: Experience managing Service Cloud environments and strong problem-solving skills required.
- Other info: Great opportunities for career growth and Salesforce certification support.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Salesforce Administrator role at Steadman Brown.
Overview
My client is looking for a Senior Salesforce Service Cloud Administrator to own, optimise, and innovate their CRM environment, ensuring it runs smoothly today while preparing it for tomorrow. As the Senior Administrator, you will work closely with team leaders and management to identify key areas of improvement within Salesforce Service Cloud, enabling customer service agents to save time and deliver faster, more precise service to thousands of customers.
Key Responsibilities
- Serve as the go-to expert for Salesforce Service Cloud, overseeing configuration, customisation, and ongoing enhancements.
- Partner with stakeholders to translate business needs into scalable Service Cloud solutions.
- Manage system administration functions: user setup, profiles, roles, permissions, page layouts, record types, queues, and assignment rules.
- Maintain data integrity through regular audits, duplicate management, and data cleansing.
- Create and optimise reports, dashboards, and workflows to support business decision-making.
- Lead Service Cloud releases, testing, and change management processes.
- Collaborate with IT, developers, and cross-functional teams to integrate Service Cloud with other platforms.
- Provide training and best practices to end-users, championing adoption and efficiency.
Experience and Qualifications
- Proven track record of managing complex Service Cloud environments at scale.
- Strong understanding of case management, omni-channel routing, knowledge base, macros, and service analytics.
- Experience with automation tools like Flow, Process Builder.
- Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
- A problem-solver mindset with meticulous attention to detail.
- Willingness to work in a collaborative environment where your ideas shape how we serve customers.
- Opportunities for continuous learning and Salesforce certification support.
- Competitive salary + bonus + benefits.
- Flexible working arrangements.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Base pay range: Direct message the job poster for details.
Location: Bath, England, United Kingdom
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Senior Salesforce Administrator employer: Steadman Brown
Contact Detail:
Steadman Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experience and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Salesforce Administrator role. Highlight your experience with Salesforce Service Cloud and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've optimised CRM environments in the past, and don't forget to show your enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, be sure to highlight your problem-solving mindset. We love candidates who can think critically and come up with innovative solutions. Share instances where you've tackled challenges in Salesforce or improved processes.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Steadman Brown
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Understand its features, especially case management and automation tools like Flow and Process Builder. Being able to discuss specific examples of how you've optimised or innovated within a Salesforce environment will really impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex issues in previous roles. Think about how you identified problems, the solutions you implemented, and the outcomes. This will demonstrate your problem-solver mindset and meticulous attention to detail, which are key for this role.
✨Communicate Effectively with Stakeholders
Since you'll be working closely with both technical and non-technical teams, practice explaining technical concepts in simple terms. Be ready to discuss how you've partnered with stakeholders in the past to translate business needs into effective Service Cloud solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current Salesforce setup, challenges they face, and how they envision the future of their CRM environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
